Harcourt campus

Harcourt Hill has a Staff, Visitors, Students and Sports Centre car park. All car parks are barrier controlled and a permit and swipe card are required to enter the Staff or Student car park. Entrance to the visitors and Sports centre car park is not restricted, although a token is required to exit these car parks. Tokens can be collected on departure from the respective receptions.

Our services

Security staff are on campus from 8pm to 8am Monday to Friday and 6pm to 8am at weekends. This ensures the campus has 24hr security cover. If for any reason the security guard is not at the reception desk (eg if he is completing his rounds) you can contact security simply by picking up the yellow telephone on the outside wall of reception. You do not have to dial as you will be immediately connected.

Cleaning at Harcourt Hill is contracted to Solo Cleaning company. All teaching rooms are cleaned in the morning and academic offices cleaned in the evening. Emergency cleaning, for example during the daytime when cleaners are not on campus, is dealt with by the caretakers.

We have four caretakers at Harcourt Hill who cover shift patterns between 7am and 9pm Monday to Friday and 8am-6pm at weekends. The caretakers have responsibility for:

• Clearing rubbish from the campus to suitable waste containers
• Ensuring the campus is free from litter
• Collection and delivery of internal and external post
• Setting and re setting teaching rooms
• Locking and unlocking academic areas
• Ensuring adequate supplies of toiletries are maintained at all times
• Clearing entrances, roadways and pathways from any form of obstruction
• Immediate response to any alarm call
• Assisting with parking control
  

Our service standards

• All our staff are fully trained

• Working to the high standards set out in the service level agreement

• Working with contractors to ensure high levels are met and maintained