eduroam@brookes Acceptable Use Policy
eduroam@brookes user obligations
This policy supplements the university's IT regulations and guidelines which describe the acceptable use of our services.
1 OPERATING SYSTEM
The user MUST maintain their PC or device with up-to-date operating system patches to reduce vulnerability to attack. All PCs running Microsoft Windows MUST have Automatic Updates enabled; furthermore those running Windows XP MUST have Service Pack 2 (SP2) installed.
2 ANTIVIRUS SOFTWARE
The user MUST install, run and maintain antivirus software, and take all practical steps to ensure that their PC or device does not become infected with viruses, worms etc or become involved in their propagation.
3 IP ADDRESS
The user MUST have their PC or device configured to receive an automatic IP address assignment (via DHCP; default under Microsoft Windows) and MUST NOT use any other IP address to connect to eduroam@brookes.
4 TRAFFIC LEVELS
The user MUST NOT generate traffic on eduroam@brookes in excess of any published limit nor cause any degradation of service to other users. The user MUST follow guidance issued from time to time by Computer Services on restraint in generating traffic. In particular this applies to large downloads and streaming media. Wireless connections, by their nature are slower than fixed wire and are explicitly shared with other users.
5 PC OR DEVICE OPERATING SYSTEM LICENCE
The user MUST ensure that the operating system on their PC or device is fully licensed.
6 REGULATIONS
The user MUST be familiar with the University's regulation on the use of IT facilities and the guidelines associated with that regulation. This regulation allows Computer Services to disconnect or withdraw services immediately in the case of persistent or serious abuse.
7 COPYRIGHT
The user MUST in particular be aware that copying or transferring copyright material for which no licence is held is illegal.
8 FAULT REPORTING
Faults can be reported to Hardware Support on 01865 483324, or internal extension 3324, or email eduroam@brookes.ac.uk
9 RIGHT TO SCAN YOUR PC OR DEVICE
You are deemed to have granted permission to Computer Services to carry out limited scanning of your PC or device by manual or automatic means to determine its compliance with the above rules.
10 eduroam@brookes ADMINISTRATION
The user MUST read all emails from eduroam@brookes administration and must respond when required.
eduroam@brookes service delivery
11 SUITABILITY OF SERVICE
The user must be aware of the suitability of wireless connections for network related tasks. In particular the user must be aware that wireless connections, by their nature, are not as tolerant and robust as wired connections. You should not work on documents or files opened from a network location as a drop in the connection could lead to file corruption or data loss. Wireless is principally used for accessing content that does not need a continuous connection (eg email, web browsing) and is not to be used where connections must be persistent (eg remote document editing).
Important: Note that wireless signal strength can vary with local conditions, interference and usage levels. Many factors can influence the range and strength of signals and fluctuations occur over time due to usage levels or external factors. This is the nature of wireless networks and while the connection should be reliable and persistent no guarantee can be made about this.
12 SUPPORT
The Hardware Support team will provide support for eduroam@brookes within their office hours which are (unless otherwise posted on their office door) 09:30-18:30 Mondays and 09:00-18:30 Tuesdays-Fridays in semester, and 09:30-16:30 Mondays and 09:00-16:30 Tuesdays-Fridays in vacation, except bank holidays and other days when the university is closed. The Hardware Support team will advise on connecting to eduroam@brookes, will offer a chargeable support service for hardware and connectivity problems.