Role knowledge and skills

Knowledge and skills areas have been identified for the following with the relevant national occupational standards. See also National Vocational Qualifications.

• Accountancy
  • Foundation NVQ 2, mandatory units: unit 1, unit 2, unit 3 and unit 4
  • Intermediate NVQ 3, mandatory units: unit 5, unit 6 and unit 7
  • Technician NVQ 4, mandatory units: unit 8, unit 9, unit 10 and unit 11
• Administration
  • NOS level 1, mandatory units: unit 101 and unit 102
  • NOS level 2 mandatory units: unit 201 and unit 202
  • NOS level 3 mandatory units: unit 301 and unit 302
  • NOS level 4 mandatory units: unit 401 and unit 402
• Advice and guidance
• A1 assessor (to follow)
• Caretaking (to follow)
• Cleaning
• Counselling
• Customer service
• Maintenance operations (to follow)
• Management