Advice and Guidance Standards

Unit AG 1 Establish communication with clients for advice and guidance

Element 1.1 Establish communication with clients

Unit AG 2 Support clients to make use of the advice and guidance service

Element 2.1 Enable clients to decide whether to use the service

Element 2.2 Agree with clients their use of the service

Element 2.3 Identify and provide the information required by clients

Unit AG 3 Develop interactions with advice and guidance clients

Element 3.1 Enable clients to explore their issues

Element 3.2 Sustain interactions with clients

Element 3.3 Bring interactions to an end

Unit AG 4 Interact with clients using a range of media

Element 4.1 Establish interactions with clients using a range of media

Element 4.2 Sustain interactions with clients using a range of media

Element 4.3 Conclude interactions with clients using a range of media

Unit AG 5 Assist advice and guidance clients to decide on a course of action

Element 5.1 Assist clients to clarify their requirements

Element 5.2 Explore a range of options with clients for achieving their requirements

Element 5.3 Enable clients to select a course of action

Unit AG 6 Prepare clients through advice and guidance for the implementation of a course of action

Element 6.1 Assist clients to prepare an action plan

Element 6.2 Assist clients to develop the action plan

Element 6.3 Assist clients to identify how the action plan might be implemented

Unit AG 7 Assist clients through advice and guidance to review their achievement of a course of action

Element 7.1 Review progress and achievements with client

Unit AG 8 Advocate on behalf of advice and guidance clients

Element 8.1 Prepare for the advocacy

Element 8.2 Present clients’ interests

Unit AG 9 Prepare to represent advice and guidance clients in formal proceedings

Element 9.1 Prepare clients for the formal proceedings

Element 9.2 Prepare information for the formal proceedings

Element 9.3 Prepare the presentation of the case

Unit AG 10 Present cases for advice and guidance clients in formal proceedings

Element 10.1 Present cases for clients

Element 10.2 Review the outcomes of the formal proceedings

Unit AG 11 Negotiate on behalf of advice and guidance clients

Element 11.1 Exchange offers for clients

Element 11.2 Establish an agreement for clients

Unit AG 12 Liaise with other services

Element 12.1 Establish procedures for exchanging information with other services

Element 12.2 Provide information to other services

Element 12.3 Obtain information from other services

Unit AG 13 Enable advice and guidance clients to access referral opportunities

Element 13.1 Identify options for referral

Element 13.2 Enable clients to take up referral opportunities

Unit AG 14 Manage personal case load

Element 14.1 Record and maintain case notes

Element 14.2 Review personal case load

Element 14.3 Establish priorities for dealing with personal case load

Unit AG 15 Review own contribution to the service

Element 15.1 Assess own contribution to the work of the service

Element 15.2 Develop oneself to achieve work requirements

Unit AG 16 Evaluate and develop own contribution to the service

Element 16.1 Evaluate own practice

Element 16.2 Ensure continuing self-development

Unit AG 17 Provide support for other practitioners

Element 17.1 Agree to support other practitioners

Element 17.2 Promote the effective practice of practitioners

Element 17.3 Deliver support sessions to practitioners

Unit AG 18 Operate within networks

Element 18.1 Maintain memberships of networks

Element 18.2 Exchange information within networks

Unit AG 19 Undertake research for the service and its clients

Element 19.1 Identify sources and availability of information

Element 19.2 Collect information to achieve research objectives

Element 19.3 Analyse information collected from the research

Element 19.4 Report the results of the research

Unit AG 20 Design information materials for use in the service

Element 20.1 Identify the objectives of the information materials

Element 20.2 Obtain information for inclusion in the information materials

Element 20.3 Design the format of the information materials

Element 20.4 Create text and graphics for the information materials

Element 20.5 Edit the information materials

Unit AG 21 Provide and maintain information materials for use in the service

Element 21.1 Identify the requirements for information materials in the service

Unit AG22 Promote the position of Careers Education Guidance (CEG) within the organisation

Element 22.1 Identify opportunities to promote CEG within the organisation

Element 22.2 Gain support for the strategy

Element 22.3 Implement and evaluate a strategy to promote CEG within the organisation

Unit AG 23 Identify the contribution of Careers Education Guidance (CEG) to the achievement of the organisation’s values, aims and objectives

Element 23.1 Gather information on the scope of the CEG provision

Element 23.2 Evaluate the contribution of CEG to the values, aims and objectives of the organisation

Unit AG 24 Integrate Careers Education Guidance (CEG) within the curriculum

Element 24.1 Identify opportunities to integrate CEG within the curriculum

Element 24.2 Plan and implement the integration of CEG within the curriculum

Element 24.3 Monitor and maintain the integration of CEG within the curriculum

Unit AG 25 Promote Careers Education Guidance (CEG) within the community

Element 25.1 Plan the promotion of CEG

Unit AG 26 Negotiate and maintain service agreements

Element 26.1 Negotiate service provision with other parties

Element 26.2 Monitor and evaluate service agreements with other parties

Unit AG 27 Facilitate learning in groups

Element 27.1 Manage group dynamics

Element 27.2 Facilitate collaborative learning

Unit AG28 Prepare and Set up Mediation

Element 28.1 Establish the appropriateness of the mediation process with each party

Element 28.2 Agree the conditions and boundaries of mediation with parties

Unit AG29 Stage the Mediation Process

Element 29.1 Establish the issues for each party

Element 29.2 Explore issues with the parties

Element 29.3 Assist in the identification and evaluation of potential options

Element 29.4 Build and secure agreements between parties

Unit AG 30 Manage the process of Mediation

Element 30.1 Facilitate exchanges between parties

Element 30.2 Manage conflict and address power imbalances