Staff development case studies
Train the trainer (NHS Primary Care Trust)
The initial enquiry asked for a ‘Train the Trainer’ workshop for functional specialists – not full time trainers – who have some responsibility for delivering occasional training sessions. Our contact had received feedback which suggested that there was a need for these sessions to be more energising and interactive.
We designed a ‘Facilitators’ Development Workshop’ following initial consultancy, which was accepted by the client. We ran the workshop with twelve participants.
The workshop set out to model the types of behaviour identified during the training needs consultation phase. There was minimum ‘lecturing’, and lots of short, creative, participative activities where group members drew out their own learning points. Use of music, colour and movement made sure that everyone got involved. Throughout the day, short plenary ‘rewind’ slots helped to review learning outcomes and to ensure that learning was shared across the group.
Initial feedback, written and verbal, indicated that the programme had been very well received, and four months after the event, the client reported the group still very positive. The organisation’s ‘Training Support Group’ had expanded and formed action learning sets to provide support to each other. One delegate had gone on to pursue a professional training qualification.
Recruitment and selection (local company)
A local company approached OCSLD for support on improving their recruitment and selection processes. They annually recruit a team of over 50 staff, who are vital to the success of the company.
We worked with company executives on a one day intensive recruitment and selection programme, which they felt was very helpful to them. Their view after 12 months is that their recruitment and selection procedures are much improved, they have better staff retention rates, have reduced their annual recruitment and their customer satisfaction feedback continues to show positive trends.