Business and Administration standards

You can use these units as a guide to the content but they have now changed.

Unit title	Level 1	Level 2	Level 3	Level 4
Unit 101 Carry out your responsibilities at work	Mandatory
Unit 102 Work within your business environment	Mandatory
Unit 103 Welcome visitors	Optional
Unit 104 Handle mail	Optional
Unit 105 Store and retrieve information	Optional
Unit 106 Use IT to exchange information 1	Optional
Unit 107 Word processing software 1	Optional
Unit 108 Make and receive telephone calls	Optional
Unit 109 Use office equipment	Optional
Unit 110 Ensure your own actions reduce risks to health and safety	Optional	Optional	Optional
Unit 201 Carry out your responsibilities at work		Mandatory
Unit 202 Work within your business environment		Mandatory
Unit 203 Maintain customer relations		Optional
Unit 204 Manage diary systems		Optional	Optional
Unit 205 Organise business travel and accommodation		Optional	Optional
Unit 206 Deal with visitors		Optional
Unit 207 Process customer financial transactions		Optional
Unit 208 Operation credit control procedures		Optional
Unit 209 Store, retrieve and archive information		Optional
Unit 210 Research and report information		Optional
Unit 211 Organise and support meetings		Optional
Unit 212 Use IT systems 2		Optional	Optional
Unit 213 Use IT to exchange information 2		Optional	Optional
Unit 214 Word processing software 2		Optional
Unit 215 Spreadsheet software 2		Optional
Unit 216 Database software 2		Optional	Optional
Unit 217 Presentation software 2		Optional	Optional
Unit 218 Specialist or bespoke software 2		Optional	Optional
Unit 219 Use a telephone system		Optional
Unit 220 Operation office equipment		Optional
Unit 221 Prepare text from notes		Optional	Optional
Unit 222 Prepare text from shorthand		Optional
Unit 223 Prepate text from recorded audio instructions		Optional
Unit 224 Produce documents		Optional
Unit 225 Work effectively with other people		Optional
Unit 226 Calculate critical dates for sentances		Optional
Unit 227 Make administrative arrangements for the appearance of individuals in court		Optional	Optional
Unit 228 Make administrative arrangements for the movement of inidviduals outside the custodial establishment		Optional
Unit 229 Administer documentation for the appeals process		Optional
Unit 230 Administer personal money for individuals custody		Optional
Unit 231 Prepare documentation to help authorities for the release of individuals from custody		Optional
Unit 232 Make administrative arrangements for the release of individuals from custody		Optional
Unit 233 Contribute to maintaining secruity and protecting individual's rights in the custodial environment		Optional	Optional
Unit 301 Carry out your responsibilities at work			Mandatory
Unit 302 Work within your business environment			Mandatory
Unit 303 Supervise an office facility			Optional
Unit 304 Procure products and services			Optional
Unit 305 Manage and evaluate customer relations			Optional	Optional
Unit 306 Manage the payroll function			Optional
Unit 307 Complete year-end procedures			Optional
Unit 308 Monitor information systems			Optional
Unit 309 Plan and run projects			Optional
Unit 310 Research, analyse and report information			Optional	Optional
Unit 311 Plan, organise and support meetings			Optional
Unit 312 Make a presentation			Optional
Unit 313 Organise and coordinate events			Optional
Unit 314 Word processing software 3			Optional
Unit 315 Spreadsheet software 3			Optional
Unit 316 Website software 2			Optional
Unit 317 Artwork and imaging software 2			Optional
Unit 318 Design and produce documents			Optional
Unit 319 Plan and implement innovation and change			Optional
Unit 320 Develop productive working relationships with colleagues			Optional
Unit 321 Provide leadership for your team			Optional
Unit 323 Prepare text from shorthand			Optional
Unit 324 Prepare text from recorded audio instructions			Optional
Unit 325 Calculate and verify critical dates for sentences			Optional
Unit 326 Verify the release process			Optional
Unit 327 Maintain argricultural and horticultural records and prepare claims for subsidies			Optional
Unit 328 Administer legal files			Optional
Unit 329 Administer representations			Optional
Unit 330 Administer the appeals process			Optional
Unit 331 Administer case files			Optional
Unit 332 Administer appeals			Optional
Unit 333 Investigate cases			Optional
Unit 401 Carry out your responsibilities at work				Mandatory
Unit 402 Work within your business environment				Mandatory
Unit 403 Manage an office facility				Optional
Unit 404 Manage contracts				Optional
Unit 405 Negotiate and agree budgets				Optional
Unit 406 Monitor and review the implementation of corporate objectives, strategies and policies				Optional
Unit 407 Inform and facilitie corporate decision making				Optional
Unit 408 Evaluate internal and external factors and promote partnership working				Optional
Unit 409 Manage risk				Optional
Unit 410 Creake and manage information systems				Optional
Unit 411 Manage projects				Optional
Unit 412 Chair meetings				Optional
Unit 413 Promote innovation and change				Optional
Unit 414 Develop productive working relationships with colleagues and stakeholders				Optional
Unit 415 Allocate and monitor the progress and quality of work in your area of responsibility				Optional
Unit 416 Recruit, select and keep colleagues				Optional
Unit 417 Provide learning opportunities for colleagues				Optional
Unit 418 Provide leadership in your area of responsibility				Optional