On this page, we aim to answer some of the questions we are frequently asked by current Brookes students. Where possible, we provide links to sites where additional information can be found.
If you cannot find an answer to your question here, please contact Student Central.
There may be a number of reasons why you are unable to access your PIP page and Student Central will be able to advise you of why and offer you advice on resolving any issues. Possibilities include:
Back to top
The Course and Student Administration Team have produced a PIP Student Guide (PDF).
They also offer drop-in sessions at Student Central in the JHBB during Week 0 of each semester.
The Student Central Advice Team or your Student Support Co-ordinator are also available to help with any queries you have regarding your PIP page.
You can find module descriptions on PIP and will be able to view both shortened descriptions and full syllabus details.
If you would like advice and guidance on which modules to choose, please contact your Academic Adviser or Student Support Co-ordinator. Their contact details can be found on your 'Record and Results' page on PIP.
For postgraduate students, your Subject Co-ordinator is your Academic Adviser.
You can view your current timetable by accessing your Google Calendar. For more details, see Calendar
To view a future semester's timetable, click on your ‘Record and Results’ page on PIP. On the lefthand side of your module selections, you will see each semester highlighted in blue. Click on the semester you wish to view, e.g. JAN-2016. Whilst we endeavour to have all the timetabling information available for the current academic year, you may find that some of the room details may not be confirmed yet. However, these should start to appear nearer the start of the semester you are interested in.
Please note that some modules are only taught during one slot per academic year, where this occurs, you will be unable to request a change. If it is indicated on PIP that there is more than one slot available, please see below for guidance:
Back to top
If you have care commitments, then the best way of requesting that you are timetabled into the advertised seminar slots (i.e. those nearest the lectures) is to email the Student Records Team. They will flag you on our system as having care commitments and our timetabling program will endeavour to always put you in the first run or set of all the modules you are registered for, so that you are able to arrange childcare well in advance.
It is likely that you are unable to save changes to your programme of study because the number of error messages have increased. It is important that you do not ignore any error messages on your PIP page as they indicate that your programme of study is incorrect. Please see the Error messages in PIP for more information.
If you have missed the module addition deadline, you can request to add a module as follows:
You can request a late addition via your PIP page by selecting the module you wish to take. To the right of the timetable details (the dates showing when the module runs), you will see the 'Late Addition Request' link. Complete the details and select submit. This will automatically send a request via PIP to the Module Leader. To check on the progress of this online request, please access your 'My File' tab and the 'Track My Requests' link.
The contact details of your Academic Adviser and Student Support Co-ordinator can be found via a link on your 'Record and Results' page on PIP. If you are a postgraduate student, your Academic Adviser is your Subject Co-ordinator.
It is possible for Undergraduate Modular Programme students to request to change Academic Advisers. Before you submit the request to change, please speak to the person who you would like to be your new Academic Adviser. To request the change:
Postgraduate or non-UMP students should complete the appropriate form: Student Request Forms
If you are an undergraduate student, please follow the subject change guidance available on the Student Central website.
Please read the following information about studying part time before making the change.
Back to top
Please note that Joint Honours students will only need to submit a request a change to Major/Minor when compiling your Stage II programme of study.
Before requesting the extension to your studies, please consider the following:
You should seek advice from your Student Support Co-ordinator(s) or Academic Advisor and check the Postgraduate regulations.
Please submit a request via an F50 form to the Course & Student Administration Team
If you are feeling unwell or are experiencing personal difficulties and feel that a period of 'time out' or 'temporary withdrawal' from your course will help, you can request a break from your course. Please see Time out from your course for more information.
Prior to the start of semester you should be able to complete your online enrolment. If you are unable to enrol online, please contact Student Central for advice.
Once you are enrolled, we would recommend that you arrange to meet with your Academic Adviser or Student Support Co-ordinator for advice on your programme.
If you are an international student on a Tier 4 visa, please contact the International Student Advice Team for advice about getting a new visa.
If you are unhappy at the University, please contact your Student Support Co-ordinator, Academic Adviser or the Brookes Union Advice Service who can talk through your options with you such as changing subject, taking time out or withdrawing permanently.
If you are an international student on a Tier 4 visa, please contact the International Student Advice Team for advice before making the decision to permanently withdraw.
The electronic mitigating circumstances form can be found towards the top of your 'Record and Results' page on PIP. Please use Internet Explorer when accessing this document. If you are experiencing difficulties accessing this document, please contact Student Central.
You should submit your claim and your evidence as soon as possible and in any case always BEFORE an assessment deadline or exam. If you miss a deadline without approved mitigating circumstances, you will receive ZERO for that assessment.
If you are unable to submit an assignment today and are unable to access the mitigating circumstances form, please submit the work you have completed so far before the deadline and submit the mitigating circumstances form as soon as possible.
For more information about the process, see our Mitigating circumstances pages.
If you have requested an allowance of more than one week's extension for a module in the current semester and you have not submitted any evidence to support your claim, please submit your evidence as soon as possible to t he Student Records Team or in person to Student Central. Your application will only be considered once both the form and the evidence have been submitted.
Please contact your Module Leader directly if you have requested up to one week's extension and have not received a response.
If it has been more than 10 working days since you submitted your request for an allowance of more than one week (Options 2 or 3), please contact the Faculty Mitigating Circumstances Secretary:
If you submitted your mitigating circumstances claim after the mitigating circumstances deadline at the end of each semester, please contact Late Mitigating Circumstances or contact Student Central.
Your individual examination timetable can be found using the 'Exam and Assessment Schedule' tab on your PIP page. The examination timetable, showing the date and time, is publishing on PIP in Week 7. Information regarding the exam room is added to PIP in Week 10.
This information is also on the Brookes Google Calendar and available on the Examinations Team website.
Please do not make plans for holidays or to return home from the University until you know the date of your last examination.
You can view your results (i.e. your module marks and grades) by clicking on the 'Record and Results' tab located near the top of your PIP page. Please see our Results and awards section for a full explanation of grading schemes, examination letters and degree classifications.
If you are unable to access your results, please contact Student Central for advice. However it may be because:
Resits examinations are held around the Easter vacation for Semester 1 examinations and in July for Semester 2 examinations. Examination session dates: http://www.brookes.ac.uk/students/exams/dates/sessions/
For resit coursework, you should be informed of your deadline via your 'Record and Results' page in PIP, by clicking on the blue ‘Resit Coursework’ link.
First, contact your Student Support Co-ordinator or Academic Advisor for advice.
If the module is a compulsory requirement of your programme, you will be required to retake the module you have failed.
If it is an optional module, you can retake or register for an alternative module.
Taking an additional module will incur a fee. For more details on the cost of taking additional modules, please see the tuition fees page.
It is not possible to alter your results simply because you disagree with the examiner about the level of your performance. If you are unhappy with your results, please take the following steps:
All students receive a transcript upon completion of their course. Additional copies may be requested: please see our Certificates, awards verification and transcripts section for more details.
If you are enrolled as a full-time student you will be exempt from paying Council Tax. To confirm your Council Tax Exemption please follow the steps below:
After updating your address the next step depends on where you live:
If you live within the Oxford city boundaries, You will need to register your student status via the Oxford City Council website http://www.oxford.gov.uk/PageRender/decCB/Students_occw.htm. This means you do not need to obtain a Council Tax Exemption Certificate.
If you receive reminder from the Council even after registering DO NOT ignore them. It is your responsibility to ensure that the Council are aware of your student status but please be aware that you will still be liable for Council Tax payments until the Council have received confirmation that all members of the household are exempt from Council Tax.
If you wish to opt out of your student status being notified to Oxford City Council please contact Student Central by emailing firstname.lastname@example.org.
If you live outside of the Oxford City area you can obtain a hard copy Council Tax Certificate (email copies are not available as they are not accepted by Councils) in person at the Student Central counter in the JHB Building at Gipsy Lane or alternatively you can request that a Council Tax Certificate is posted out to your Semester/Term-time address by emailing email@example.com. Certificates at our counter are produced while you wait, obtaining a certificate by post will take 4-5 days.
Students are only eligible for Council Tax Exemption if they are fully enrolled and studying on a full-time course. Research students on write-up mode need to contact the Research Degrees Team.
You are expected to keep your student card for the duration of your course. However, if you have lost it and would like to order a new one, please visit our online shop or the Student Central counter.
Replacement student cards incur a fee of £10 unless you are able to demonstrate that it was stolen by providing a crime reference number or your expected completion date has changed. Please bring ID with you when you come to collect your replacement student card from the Student Central counter.
An attendance certificate or 'Proof of Enrolment' is a document that you may need for a wide variety of situations including, opening a student bank account, as a reference for a letting Agent or if you need to apply for a Schengen Visa. Attendance Certificates can be issued to students once you have completed your full enrolment. You will also need to update your term time address before requesting the Attendance Certificate as for most uses the address must appear on the Certificate.
To update of add your Semester/ Term-time address please follow the steps below:
After updating your address you can request an Attendance Certificate in person at the Student Central counter in the JHB Building at Gipsy Lane or alternatively you can request an Attendance Certificate is posted out to your Semester/Term-time address by emailing firstname.lastname@example.org. Certificates at our counter are produced while you wait, obtaining a certificate by post will take 4-5 days.
It is important that we have up-to-date address information for you so that we are able to remain in contact with you for the duration of your course. The quickest was to make a change to your address is to do so on the 'My details' page using your PIP.
If you are an international student with a Tier 4 visa, you also need to update the Home Office and your Police Registration Certificate (if you have to register) with your new contact details. If you have any questions, talk to the International Student Advice Team.
If you are struggling financially, there are a number of people available to help:
In some instances students will have continued access to specific Oxford Brookes facilities beyond their completion dates, as recorded on the student record system. The facilities are the Personal Information Portal pages, Brookes Googlemail, the Oxford Brookes Library and PC Network.
Explanation of Access to Oxford Brookes Facilities Beyond Students’ Completion Dates