This bitesize workshop has been designed for all staff to help them to deal with difficult conversations that might arise at work when interacting with students or other staff members. Sometimes they may arise out-of-the-blue and on other occasions, there may be time to prepare for the difficult conversation.
This is an interactive workshop which uses discussion, case studies, paired work and small group work. It lasts for 90 minutes.
By the end of the workshop, delegates will have learned useful techniques to help to handle difficult conversations.
John Kirwan is a careers consultant at Oxford Brookes. He has experience working in HR and careers and is a qualified workplace mediator and a trainer of mediators.