Confidence, care and compassion: factors that contribute to patient-centred care
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Who this event is for
Lecture Room, SF2/11, Ferndale Campus, Swindon
Patient-centred care has long been recognised as a key factor in improving patient experience, with the Department of Health saying in 2008, “It is about the patient’s entire experience of the NHS and ensuring they are treated with compassion, dignity and respect in a clean, safe and well-managed environment”. Hilary will be exploring the role confidence plays in enabling kindness and compassion within healthcare teams and providing an understanding of what organisations can do to build confidence across their workforce.
About the speaker
HILARY WALKER, CHIEF NURSE, GREAT WESTERN HOSPITALS NHS FOUNDATION TRUST
Top-quality care for patients has been the driver behind Hilary Walker’s work throughout a career that’s taken her from ward to board. She has been a member of the NHS Institute working parties on the development of the Safer Nursing Care tool (2008/9), and the Patient Experience Network and Action Learning Programme (2010).
This event is supported by