Brookes Sport puts the customer first
Monday, 23 February 2015
Oxford Brookes Sport has received the ‘Putting the Customer First’ re-accreditation from the awarding body Customer First UK, having first been awarded with the status in 2012.
The Customer First UK report praised the department for its “approach to continuous improvement and its openness to receiving input from numerous sources”. Highlights of the report included improvements to their new member joining process which will see the arrival of a phone app in the near future to compliment the existing online process.
The Department has also worked with customer experience company The Retention People to introduce a customer feedback process to help staff at the Sport Centres learn more about what their customers want and continuously improve their services.
Other improvements to the Centre for Sport in Headington have included recruiting students from the Hospitality course as part of the Reception team and investment in new equipment for the gym.
Director of Sport Keith Kelly said: “This award is a credit to all of the staff in the Sports Department who work very hard and are so enthusiastic about what they do.
“We’re looking forward to the coming year where we can focus on the recommendations made by Customer First UK’s report and improve the experience for our customers further.”
The assessment took place over three days with the assessor interviewing 12 employees from the Harcourt Hill and Headington Campuses quizzing them on customer relationships, market awareness and people.
The facilities at both the Headington and Harcourt Hill sports centres are open to members of the community as well as students and staff. Find out more about using the gym, climbing wall and swimming pool on the website.