Student satisfaction on the rise

Tuesday, 13 August 2013

students studying image

Student satisfaction at Oxford Brookes is outperforming the sector average according to latest figures from the National Student Survey (NSS).

An impressive 87% of Oxford Brookes’ students agreed with the statement ‘Overall, I am satisfied with the quality of the course’.

This year’s NSS results demonstrate clear improvements for the second successive year. Oxford Brookes’ score is now higher than the University average which has remained at 85%.

Brookes has seen an overall increase in satisfaction across all six areas of the survey compared to 2012, which builds on increases across the board in 2011.

These excellent results are also representative of the University’s highest ever response rate (66%) to the NSS.

Professor John Raftery, Pro-Vice Chancellor for Student Experience, said: “We put student experience at the heart of everything we do and I am delighted that this is reflected in the latest NSS figures. These results provide us with a clear indication of what we are doing right, and importantly, where we can improve further.”

“In the new academic year we will be opening our beautiful new library and teaching spaces in the John Henry Brookes Building. This will help to ensure our facilities match the high quality of our teaching and support.”

The 2013 NSS results demonstrate positives across each of the survey’s six main areas in measuring satisfaction, including:

  • For Teaching on my Course, Oxford Brookes (89%) is 2 percentage points ahead of the sector.
  • Personal Development is the area of the survey where Brookes fares best (83%) in comparison to the sector, being in line with the top quartile.
  • For Assessment and Feedback, Oxford Brookes (74%) is 3 percentage points ahead of the sector.
  • For Academic Support, satisfaction has increased by 2 percentage points (81%) in the past year, putting Brookes ahead of the sector average.
  • Organisation and Management has shown the largest one-year satisfaction increase (4 percentage points) at Brookes (81%). All statements score better at Brookes than the sector average, and all are improving
  • Learning Resources has shown an increase in satisfaction this year (80%), building on the larger increase the previous year.

The NSS covers nearly all final-year undergraduates studying for higher education qualifications at Higher Education Institutions. More detailed data are available on the HEFCE website.