Oxford Brookes Business School

Human Resource Management in Hospitality Cases

Wednesday, 01 April 2020

Hospitality case studies

Oxford Brookes Business School's Peter Szende co-authored a book entitled Human Resource Management in Hospitality Cases.

The case method is proving itself to be a very effective tool in hospitality programs. Case studies give students the opportunity to develop problem solving skills and to think critically. They will allow students to explore contrary points of view relative to a variety of questions.

Human Resource Management in Hospitality Cases is using tried-and-tested real-life scenarios; this book thoroughly prepares hospitality students for a career in the field.

In this case collection, we present scenarios, most requiring management decisions and/or actions. Although most of the cases are very short, they are challenging without being overwhelming. Many of the cases are based on actual business situations we personally encountered throughout our hospitality career.

Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviours, and many others, all contextualised within the hospitality industry.

This text is accompanied by a robust instructor’s manual containing detailed exploration of each case with suggested answers and solutions to the questions.       

Human Resource Management in Hospitality Cases is now available to purchase at various retailers, including Routledge.