Oxford Brookes Business School

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  • Sarah S Evans-Howe

    MSc Service Management (Distinction), BSc (Hons) Hotel and Catering Management

    PhD: An exploration of temporality in customer complaint behaviour using social media: Exceptional experiences in luxury London hotels


    Oxford Brookes Business School


    Phone number: 07905 906709

    Email: sevans-howe@brookes.ac.uk


    Mode of StudyPart-time
    SupervisorsDr Sarah Quinton (DoS), David Bowie
    Research AbstractSocial media is increasingly used as a method to complain quickly.  I am researching the concept of temporality in customer complaint behaviour.