Oxford Brookes Business School

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  • Niramol Promnil

    PhD: The role of HRM practice and knowledge sharing behaviour in service quality improvements in Thai boutique hotels

    Business and Management

    Oxford Brookes Business School

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    Mode of StudyFull-Time
    SupervisorsJudie Gannon, David Bowie
    Research AbstractPrevious literature on HRM practices and knowledge sharing behaviour highlight the role of HRM in knowledge sharing behaviour. These studies typically adopt quantitative methods and conduct single-level investigations. We argue that it is inadequate to explain socially constructed knowledge sharing behaviour through these methods and employs a qualitative and multilevel approach to examine the role of HRM in knowledge sharing behaviour in boutique hotels. Using a multiple case study approach involving 40 participants at the firm, unit, and operational-levels across five boutique hotels. It is clear that the focus of HRM practices is about facilitating employees in delivering service quality in this business. Indirectly, HRM practices namely, selection, work design, internal training, rewards, and organizational culture influence and facilitate knowledge sharing behaviour for different levels of participants.