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The EFM Service Desk is single point, one stop centralised service of contact for all Estates & Facilities related requests. Last year the help desk handled the completion of in excess of 41,500 jobs across all Campuses and Halls of Residence. A key part of every EFM role is to deliver excellent service to every customer at all times.
We will be introducing a new EFM Service Desk using a new IT platform called ‘ServiceNow’ in the coming months. This will allow better reporting, real time information and a more flexible approach for the customer. We will provide regular updates on this page.
The Facilities Support Assistants provide front-line support services for Faculties & Directorates throughout the University.The FSA's have responsibility for the following:
If you have any Caretaking requests or comments, please contact the Service Desk.
Facilities Services provide a cleaning service across all University sites. The service is provided by a small in house team based at Gipsy Lane and the contractor KGB.
Additional cleaning (e.g. special events or conferencing) is available and can be booked via the Service Desk. Requests require at least five working days notice and this service may incur an additional charge.
If you have any Cleaning requests or comments, please contact the Service Desk.
Facilities Services will, in the event of an emergency situation, provide the help and support by doing the following:
A premises licence will be required for the University to carry out any of the following activities:
Sale of alcohol by retail
We are under legal obligation to keep records of all licencing activity conducted on our premises.
If you wish to hold an event, please contact the relevant Site Manager for your site and fill in this form.For more information please visit our Licencing Google Site.
Facilities Services provide an ongoing programme, with all Site buildings and areas being monitored and suitable preventative measures taken.
If you have any pest problems please contact the Service Desk.
Security is an important aspect of University life; responsibility for security and personal safety rest with all who study, work or visit the University and staff and students should work collaboratively to create and maintain a safe and secure learning environment.
Our contact details:
For non urgent incidents and general security enquiries:01865 483060 or email@example.com (24/7)
In an emergency:Dial 999 then contact security on 01865 483060 (24/7)
Our services include:
The Estates and Facilities Reception Team act as the first point of contact and provide a welcoming and professional front-of-house experience for our students, staff and visitors upon arrival to Oxford Brookes University Campuses.
Contact details and opening hours:
HeadingtonJohn Henry Brookes Building, Gipsy Lane Campus01865 488200 firstname.lastname@example.orgMonday - Sunday, 0800-1900
Harcourt HillD1/2 Building01865 488888 (option 2) email@example.comMonday - Friday, 0800-1800
WheatleyEntrance Lodge01865 488888 (option 1)firstname.lastname@example.orgMonday - Friday, 0800 - 1800
We offer a friendly, helpful and professional service and can help with a wide range of matters, including;
(1) We would encourage all staff expecting visitors, including those parking at Gipsy Lane, to direct them to the campus Main Reception in the John Henry Brookes Building upon arrival. We would also ask staff to inform the reception team in advance so that we know where to send your guests. Alternatively, staff could make arrangements to greet their visitors separately. These routes will help ensure a welcoming sense of arrival for visitors to Oxford Brookes.
(2) To help us provide a professional and welcoming service to your visitors please ensure that you notify out Reception Teams of your event details, including; name of the event, start and finish times, locations, how many attendees are expected and a breif description of the event.
(3) We currently have 10 x A2 poster stands available to book to facilitate additional signage for events. To check availability and book the stands, please email email@example.com
In addition to the above duties, the Facilities Reception Teams at Harcourt Hill and Wheatley Campuses provide the following service;