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The Oxford School of Hospitality Management
Oxford Brookes Business School
CLC.2.33, Clerici Building, Headington Campus
She has taught financial management to degree and masters levels students, and lead the final undergraduate research project. She continues to supervise |Masters students. She maintains close links with industry through research and consultancy, and as part of HoSPA (Hospitality Professionals Association), for which she was elected an honorary fellow.
Cathy's research interests included the role and professional development of the hospitality financial manager. As part of this she has analysed her results from a gender perspective and discussed the progression of women in hotel finance, with particular emphasis on the possible impact of occupational segregation.
Cathy has authored a series of 4 online Management Guides for the IoH, “Improving Revenues, Improving Costs, Forecasting and Pricing for Hospitality Businesses', and a series of articles for The Overview (HOSPA's journal) on the results of a recent survey of hospitality controllers, looking at their changing responsibilities within the industry.
Corporate entrepreneurship (CE) has emerged as an important strategy for hotels in recent years, allowing rejuvenation of internal processes and activities for improved performance. Although CE is instigated by senior management, middle managers carry out their instructions and hence have a critical role in its success. This conceptual paper evaluates the antecedents or factors that may impact on the middle manager's entrepreneurial role.
Hotel middle managers are expected to be more entrepreneurial, but the findings indicate that centralised structures, although ensuring standardisation of systems and processes, result in a ‘top-down’ approach to leadership and decision making. The middle manager has difficulty communicating issues and ideas to senior management, affecting their ability to be innovative and to take risks on behalf of the hotel. Organisations appear not to be learning from their experiences, with a negative impact on performance.
Biography Cathy qualified in hospitality management at Leeds Polytechnic (now Leeds Beckett University) and then spent thirteen years in various operational and financial positions within the hotel and catering industries. Her later appointments were as a financial controller with Marriott Corporation and Thistle Hotels.
Her research interests include the role of the hotel controller, stakeholders and middle managers, and corporate entrepreneurship. She gained an Mphil in 1993, and a PhD by Published Work in 2015 on middle managers and corporate entrepreneurship. She now mentors another member of staff who is also taking this PhD route.
She is the author of Essential Financial Techniques for Hospitality Managers (2014), Goodfellow Publishing, a `how to' book designed for practicing managers in industry.