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The Oxford School of Hospitality Management
Oxford Brookes Business School
+44 (0) 1865 484404
Peter's work draws on sociology, geography and anthropology in examining contemporary hospitality. He has researched and published on a wide range of subjects including customer experience management, co-creation in consumer experiences, hospitality and urban regeneration, migration and migrants' experiences of hospitality work, research ethics, entrepreneurship and organisational culture. He has helped to lead and manage several collaborative research projects, assuming various roles in obtaining funding, conducting research and in developing subsequent publications. These have included studies funded by the British Academy, Engineering and Physical Sciences Research Council, the European Commission and the Higher Education Academy.
Peter co-founded the Hospitality & Society journal, and he is currently Co-Editor. He serves on a number of journal editorial boards including the International Journal of Contemporary Hospitality Management, Journal of Business Research, International Journal of Business Anthropology, International Journal of Tourism Research, Journal of Destination Marketing and Management, Annals of Leisure Research, Journal of Vacation Marketing, Földrajzi Közlemények (Geographical Review), Revista Brasileira de Pesquisa em Turismo, Tourist Studies, Turismo – Visão e Ação, Vezetéstudomány (Budapest Management Review), and Research in Hospitality Management.
Research Methods, Food, Drink and Culture, Dissertations, Contemporary Issues in Hospitality and Tourism
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Consumers performing the role of value-creators in experience co-creation introduces idiosyncrasies that challenge experiential consistency. Taking ‘pop-up’ dining events as its empirical focus, and drawing on semi-structured interviews with participants, this study examines how organisations and consumers interact to negotiate ambiguity, variability and consistency. The paper questions how organisers try to prescribenormative rules governing events. It considers how consumers invest in preparing for events, and engage in socialised performances to create unique experiences. The data are also used to show how peer surveillance shapes consumer expectations, behaviours and interpretations. Consequently, this study contributes to knowledge on the practical management of co-creation by conceptualising different pathways through whichorganisations and consumers attempt to orchestrate behaviours. Moreover, in theorising from the data, this paper distinguishes between direct and indirect modes of inducement used to achieve experiential outcomes, identifying how ‘value-signalling’ practices engage event stakeholders and shape their co-creation.
This study examines the impacts of frontline hotel employees’ emotional intelligence (EI) and cultural intelligence (CQ) on guests’ satisfaction, and uniquely captures guests’ perceptions of staff capabilities. The results of a survey conducted with Asian and non-Asian respondents suggest there is a strong positive relationship between employee EI and CQ. More significantly, non-Asian hotel guests perceived higher employee EI and CQ than Asian hotel guests. Finally, both employee EI and CQ had positive and significant impact on overall satisfaction, nevertheless, CQ had a much stronger prediction of overall satisfaction than EI. The paper examines the implications of these findings for human resource practices with particular reference to businesses targeting culturally diverse market segments. The conclusion also considers the potential for future studies to expand research based on consumer’s conceptions and perceptions of frontline staffs’ EI and CQ capabilities in alternative hospitality and service domains. =本研究检视了㇐线酒店员工的情绪智力（EI）与文化智力（CQ）对客人满意度之影响， 并独特地捕捉了客人对员工能力的看法。对亚洲人与非亚洲人受访者进行的调查结果表 明：员工的情绪智力与文化智力之间存在较强的正向关系。更为显著的是，非亚洲的酒店 客人对员工情绪智力与文化智力看法比亚洲酒店客人要高。最后，员工的情绪智力与文化 智力对总体满意度都有显著的正向影响，然而，文化智力对总体满意度的预测性比情绪智 力强得多。本文研究了这些发现对人力资源实践的影响，特别是对那些针对多元文化市场 细分的企业的意义。研究结论还考虑了未来研究的潜力，以消费者对㇐线员工在其他酒店 款待与服务领域的情绪智力和文化智力之理解和认知为基础，扩大研究范围。
This article discusses the practicalities of developing interdisciplinary research, identifying associated risks, challenges and opportunities. It reflects on the role of common concepts and contexts for creating intellectual contact zones between disciplinary specialists and colleagues working in applied areas of hospitality and tourism. The article goes on to identify and evaluate different knowledge creation and publication strategies for interdisciplinary research, distinguishing between four types: provocative importation, conservative refinement, provocative exportation and radical pathmaking.
Drawing on multi‐disciplinary literature, this paper provides an integrative review of the concept of deviance, examining its relationship with and application to hospitality management. It synthesises conceptualisations of deviance in the social sciences and applications of the concept in organisational and consumer behaviour research. The paper distinguishes between four sources of deviance in hospitality management: staff, suppliers, customers and external actors, exploring different forms of deviance stemming from each. The subsequent discussion explores multiple antecedents and drivers of deviance, considering how these have been conceptualised in various disciplines at different levels of analysis: organisational; interpersonal, social and cultural; and personality and individual. The critical synthesis identifies diverse themes in the connections between deviance and hospitality management, and their implications for research and practice.
This paper examines the entrepreneurial practices of migrants, including refugees, establishing and operating businesses providing food, hospitality, leisure, tourism and events-related services and experiences. Drawing on empirical data gathered in São Paulo, Brazil, the study conceptualises how migrants create cultural ‘goods’ (encompassing material objects, services and experiences), which have been subjected to valuation processes. The paper considers the practices through which migrants mobilise identities, histories, and culturally-specific knowledge as resources in constructing experiential propositions. Moreover, we distinguish between five sets of practices: objectification of self; aestheticisation of otherness; authentication of place-specific food experiences; constructing hospitality venues as cultural spaces; and vitrine-ing (creating platforms for showcasing migrant talent). We discuss the potential consequences of these practices for migrants, consumers, urban environments and their residents, and identify avenues for future research. =
Este artigo analisa práticas de empreendedorismo de migrantes, incluindo refugiados, que são proprietários ou administram negócios vinculados à prestação de serviços e experiências de alimentação, hospitalidade, lazer, turismo e eventos. Baseado em dados empíricos coletados em São Paulo (Brasil), o estudo, do ponto de vista conceitual, aborda as formas através das quais imigrantes criam "bens" culturais (englobando objetos materiais, serviços e experiências), que foram submetidos a processos de valoração. O artigo considera as práticas através das quais migrantes mobilizam identidades, histórias, e conhecimentos culturais específicos como recursos para a construção experiências. Ademais, diferenciamos cinco conjuntos de práticas: a objetificação do eu, a estetização da alteridade, autenticação de experiências gastronômicas em locais específicos, construção de locais de hospitalidade como espaços culturais e práticas de “vitrinização” (criando plataformas para a divulgação de talentos dos migrantes). Discutimos potenciais consequências dessas práticas para migrantes, consumidores, ambientes urbanos e seus residentes, e identificamos caminhos para pesquisas futuras. =
Este artículo analiza iniciativas empresariales de migrantes, refugiados incluídos, que son propietarios o gestores de negocios vinculados a la oferta de servicios y experiencias de alimentación, hospitalidad, ocio, turismo y eventos. A partir de recolección de datos en São Paulo (Brasil), el estudio, desde el punto de vista conceptual, aborda las formas a través de las cuales migrantes crean "bienes" culturales (englobando objetos materiales, servicios y experiencias), que fueron sometidos a procesos de valoración. Además, se diferencian cinco conjuntos de prácticas: la objetificaación del yo, la estetización de la alteridad, autenticación de experiencias gastronómicas en lugares específicos, construcción de locales de hospitalidad como espacios culturales y prácticas de vitrinización (creando plataformas para la promoción de talentos de los migrantes). Discutimos posibles consecuencias de estas prácticas para migrantes, consumidores, entornos urbanos y sus residentes, e identificamos caminos para futuras investigaciones.
Based on a review of multidisciplinary literature, this paper explores the potential links between foodservice provision on university and college campuses and students’ wellbeing. The paper contends that on-campus foodservice provision contributes to positive student experiences, which can improve their overall wellbeing. It is argued that the majority of existing research on university foodservice has focused either on satisfaction with products, services or service environments, or on the nutritional intake of students consuming on-campus food, including factors shaping their eating habits and their health implications. Research considering interactions between student wellbeing, food and drink has focused primarily on eating whilst at university (i.e. enrolled on a programme of study) rather than eating in university (i.e. accessing food on campus). Given the relative absence of literature on this topic, the paper draws on insights from co-workplace design, service experience and hospitality management to identify areas for further research and constructive interventions.
This paper proposes a socio-technological approach to conceptualising the processes of authentication in technology-saturated society. It argues that authentication involves the inscription of value to objects, places, actions and experiences. Consequently, authentication processes in tourism should be understood through a ‘market practices’ conception of human-technology interactions. Markets are conceived as socio-technical performative arrangements in which goods and services are objectified and brought together in a single space where their values are negotiated. The paper introduces the notion of ‘experiential objects’ to conceptualise configurations of tourism-related knowledge, which are captured, transformed and retransmitted through human and technological practices. Moreover, it explores how the value of such objects are produced and qualified through the networked interactions of human and non-human actors.
Drawing on research conducted in Australia and the United Kingdom, this paper addresses two questions: first, how is parenting and childcare provision performed within restaurants, cafes and pubs; and second, how are different aspects of hospitality provision entangled with parent, carer and children’s experiences? The findings show how gestures of hospitality, particularly service interactions that are tailored to meet the specialist needs of these consumers, can create positive emotions and encourage customer loyalty. Furthermore, the data show the importance of recognising children as sovereign consumers. We conclude that responding directly to children’s needs can augment their experiences and hence, those of their carers and other patrons. The paper identifies a number of implications for management practice and several avenues for future research.
Drawing on research conducted in Australia and the United Kingdom, this paper explores how parenting and care provision is entangled with, and thus produced through, consumption in hospitality venues. We examine how the socio-material practices of hospitality provision shape the enactment of parenting, alongside the way child-parent/consumer-provider interactions impact upon experiences of hospitality spaces. We argue that venues provide contexts for care provision, acting as spaces of sociality, informing children’s socialization and offering temporary relief from the work of parenting. However, the data also highlight various practices of exclusion and multiple forms of emotional and physical labour required from careproviders. The data illustrate children’s ability to exercise power and the ways in which parents’/carers’ experiences of hospitality spaces are shaped by their enactment of discourses of ‘good parenting’. Finally, we consider parents’/carers’ coping behaviours as they manage social and psychological risks associated with consumption in such public spaces of leisure.
This paper examines the complex relationship between hospitality and organisations.
It is argued that a variety of organisational practices can be understood by considering
how hospitality is mobilised and experienced by multiple stakeholders. The paper
begins by synthesising existing conceptions of hospitality and outlining its different
dimensions. It then goes on to examine how hospitality themes and related issues
emerge in, and are thus relevant to, the study of organisations and management. The
paper firstly considers how hospitality is extended to or oriented towards external
stakeholders and thus mobilised as tactical or strategic enchantment. It is argued that
hospitality can be used purposefully to establish power relations and invoke
obligations both to conform to organisational norms and to reciprocate. Secondly, the
paper considers how hospitality emerges within organisational practices and may be
deployed by various stakeholders as an instrument of entrenchment to perpetuate
existing norms and hierarchies. However, it is also suggested that practices of
hospitality can create alternative organisational spaces and networks, and hospitable
acts may thus help to reconfigure power relationships and become focal points of
resistance. The paper concludes by reflecting upon emerging questions, challenges and
potential avenues for further research and intervention.
This study aims to fill an empirical void in our understanding of how doctoral students, both domestic and international, cope with loneliness and isolation, and what types of tactics they use during different phases of their doctoral studies to overcome such issues. Data gathered through a netnographic study show that loneliness is a major problem for both domestic and international students and that it occurs at different stages of the doctoral study. Tactics used by participants to deal with this issue include multiple forms of (face to face and online) social interaction, professional development and escape from the doctorate. The paper discusses avenues for further research alongside some practical recommendations that might be implemented at universities to decrease feelings of isolation among students and further reduce drop-out rates.
This paper examines the multiple roles that globalised, branded spaces of hospitality can play in tourists’ experiences in destinations. It is argued that previous studies have not considered adequately how such commercial hospitality services and spaces interact with and influence tourists’ experiences of places. Drawing on a netnographic analysis of online discussions of McDonald’s, this study explores how tourists perceive these hospitality venues, and how they use them to engage with foreign destinations and negotiate the ‘work of tourism.’ The data show how tourists (re)construct their identities through reflections on consuming McDonald’s. The data also demonstrate that tourists critically evaluate discourses of authenticity and the (in)authenticity of consuming McDonald’s. The paper concludes by discussing the implications for the marketing and management of McDonald’s and similar branded commercial hospitality venues, the marketing and management of destinations, and it outlines avenues for further research.
This paper examines the multiple ways in which notions of identity and associated cultural values are entangled in the management and operation of commercial hospitality spaces. The paper reviews literature on experience, identity and hospitality operations management within the experience paradigm and argues that existing work provides limited insights into how identities are ‘experientialised’ within hospitality venues. Empirical data are used to demonstrate how management and consumers mobilise direct and associative references to identity. The paper conceptualises the processes involved in venue operation through the notion of inducement, and it discusses the spatial, material, performative and representational practices in the creation of hospitality experiences.
The focus of the paper is on tourism culture as it operates where commercial hospitality is on
offer, especially at hotels and resorts in developing countries. It is suggested that three quite
distinct perspectives can assist in helping us understand this aspect of tourism culture, which
emerges where worker and tourist roles inevitably converge and interact. In themselves, such
perspectives are not new, but they rarely seem to have been applied in the context of hotels
and resorts. The first perspective, derived from the work of Homi Bhabha, conceives of tourism
culture as hybrid in nature, operating in a ‘third space’ between tourist and ‘host,’ and directs
attention to the uncertain and negotiated aspects of tourism culture. In the second, that of the
socio-technical system, tourism culture is seen as an interface between, on the one hand, the
formal operational rules and procedures designed to deliver an organisation’s mission and, on
the other hand, the on-going and lived-in cultures brought into the ‘system’ by tourists and the
hospitality providers. The third perspective, that of the total institution, derived from Goffman,
focuses to the social and physical boundaries that separate the hotel or resort from the outside
world and on the cultural practices that serve to further differentiate it and its population from
the outside. It is suggested that use of these perspectives can further our understanding of the
nature of tourism at different destinations and the ways hotels and similar institutions impact
on both staff members and holidaymakers. As a consequence, they are theoretically,
empirically relevant and politically important.
This paper examines the relationship between migrants’ social networks, the processes of language acquisition and tourism employment. Data collected using netnography and interviews are used to identify the strategies that Polish workers in the UK use to develop their language skills. The paper highlights the roles played by co-workers, co-nationals and customers in migrants’ language learning, both in the physical spaces of work and the virtual spaces of internet forums. It also shows how migrant workers exchange knowledge about the use of English during different stages of their migration careers: prior to leaving their country of origin and getting a job, during their employment and after leaving their job. Implications for academic inquiry and human resource management practice are outlined.
The research explores the experiences of Polish migrant workers in the UK hospitality sector. It reports quantitative and qualitative empirical data on the migrants' reasons for entering the hospitality workforce and their subsequent employment experiences. The findings reveal the main motive for entering employment in hospitality is for self development as migrants wish to use and learn foreign languages, gain work experience and receive other benefits that the sector provides. These self development opportunities are viewed as a means to improve career prospects in the UK or upon return to Poland. Once in the sector, positive experiences associated with hospitality employment include opportunities to meet people and work in a lively environment. Negative aspects relate to working conditions, low pay, physically demanding jobs, discrimination and management behaviour. The research suggests that certain practices and working conditions in the sector pose an obstacle to the long-term commitment of migrant workers. Suggestions for the management of migrant human resources are outlined.
This paper examines how tourismemployment and workplace experiences influence migrant workers" adaptation in the host society. It is argued that tourismemployment provides access to multiple social networks, which subsequently supports the improvement of foreign workers" social and cultural competencies. Such networks also help to compensate for the negative aspects of tourism work and migration. In addition, the paper considers how relationships among international workers inform chain migration and influence subsequent recruitment practices and migration experiences. The findings stem from a wider study of the experiences of Polish migrant workers employed in the UK tourism sector using qualitative and quantitative data.
This paper considers the relationships between hospitality, culture and urban regeneration through an examination of rom (ruin) venues, which operate in dilapidated buildings in Budapest, Hungary. The paper reviews previous work on culture and urban regeneration in order to locate the role of hospitality within emerging debates. It subsequently interrogates the evolution of the rom phenomenon and demonstrates how, in this context, hospitality thrives because of social and physical decay in urban locations, how operators and entrepreneurs exploit conflicts among various actors involved in regeneration and how hospitality may be mobilised purposefully in the regeneration process. The paper demonstrates how networked entrepreneurship maintains these operations and how various forms of cultural production are entangled and mobilised in the venues" hospitality propositions.
This article discusses the development of critical hospitality management research (CHMR) and explores key issues that such approaches raise. The article is split into two parts. The first reviews contemporary writings that reflect the changing nature of hospitality management research and accounts for the emergence of a critical tradition. The second part identifies eight areas that are central concerns for the future development of CHMR: criticality, ethics and advocacy, scale, claims of legitimacy and research quality, representation, audience, affiliation, institutions and institutional contexts, and the relationship between management research and pedagogy. Associated questions and challenges are surfaced and conclusions drawn.
This is a short guide for reviewers and authors to help improve the practice of academic peer review.
Lugosi, P., Lambie-Mumford, H. and Tonner, A. (Eds.) (2014) Special Issue: Food, Drink and Hospitality: Space, Materiality, Practice. Hospitality and Society, 4 (3), 225-340, ISSN: 2042-7913, ISSN: 2042-7921.
Lugosi, P. and Walls, A. R. (Eds.) (2013) Special Issue: Researching Destination Experiences. Journal of Destination Marketing and Management, 2 (2), 51-128, ISSN: 2212-571X.
Lugosi, P. (Ed.) (2011). Special Issue: Food. Perspectives in Public Health, 131 (6), 253-255, 262-287, ISSN: 1757-9139.
Hartwell, H., Lugosi, P. and Edwards, J. (Eds.) (2011) Culinary Arts and Science VII: Global, National and Local Perspectives. Bournemouth: International Centre for Tourism and Hospitality Research. ISBN: 978-1-85899-273-0; 238 pages.
Lugosi, P. and Day Peters, A. (Eds.) (2003) Special Issue: Methods in Practice. International Journal of Sociology and Social Policy, 23 (1/2), 1-124, ISSN: 0144-333X.
Lugosi, P. and Jameson, S. (2015) Teaching and Learning Issues in Hospitality. Higher Education Academy.
Lugosi, P. (2009) Computer Assisted Self and Peer Assessment Ratings (CASPAR). Project Report. Higher Education Academy Hospitality, Leisure, Sport and Tourism Network.
Lugosi, P. (2009) Online Peer and Self Assessment in the Teaching of Hospitality, Leisure, Sport, Tourism and Events. Project Report. Higher Education Academy Hospitality, Leisure, Sport and Tourism Network.
Lugosi, P. (2016) Cultivating academic imagination in (and through) hospitality. Hospitality and Society, 6 (3), 217-221, DOI: 10.1386/hosp.6.3.217_2.
Lugosi, P., Lambie-Mumford, H. and Tonner, A. (2014) Reconnecting food, drink and hospitality: Space, materiality, practice. Hospitality and Society, 4 (3), 225-230, DOI: 10.1386/hosp.4.3.225_2.
Lugosi, P. (2011) The role of hospitality in supporting community and wellbeing. The Hospitality Review, 13 (4), 3-4.
Lugosi, P. (2011) Guest editorial. Perspectives in Public Health, 131 (6), 253, DOI: 10.1177/1757913911425740.
Lashley, C. and Lugosi, P. (2011) Sustaining hospitality. Hospitality and Society, 1 (2), 111-116, DOI: 10.1386/hosp.1.2.111_2.
Lugosi, P. (2015) Between overt and covert research: Concealment and disclosure in an ethnographic study of commercial hospitality. In Scott-Jones, J. (Ed.) Research Ethics: Context and Practice, Volume 6. London: Sage. (Third reprint of Lugosi, P., 2006, Qualitative Inquiry), ISBN: 978-1-446-29527-4.
Lugosi, P. (2015) Between overt and covert research: Concealment and disclosure in an ethnographic study of commercial hospitality. In Scott-Jones, J. (Ed.) Research Ethics in Context, Volume 2. London: Sage. (Second reprint of Lugosi, P., 2006, Qualitative Inquiry), ISBN: 978-1-446-28757-6.
Lugosi, P. (2013) Between overt and covert research: Concealment and disclosure in an ethnographic study of commercial hospitality. In Smart, B., Peggs, K. and Burridge, J. (Eds.) Observation Methods, Volume 2. London: Sage. (First reprint of Lugosi, P., 2006, Qualitative Inquiry), ISBN: 978-1-446-20811-3.
Lugosi, P. (2011) Hospitality spaces, hospitable moments: Consumer encounters and affective experiences in commercial settings. In Baum, T. (Ed.) Hospitality Management, Volume 1. London: Sage. (Reprint of Lugosi, P., 2008, Journal of Foodservice), ISBN: 978-0-857-02776-4.
Barmeyer, C., Chevrier, S. Grosskopf, S. Lugosi, P., Primecz, H. Romani, L. and Zølner, M. (2019) Integrating migrants in European workplaces: Multi-paradigm perspectives on narrative approaches. 35th European Group for Organisation Studies (EGOS), 4-6 July, University of Edinburgh, Edinburgh, United Kingdom.
Chawla, G., Hawkins, R. and Lugosi, P. (2019) Food waste in luxury hotels: An examination of the food service cycle. 28th Council for Hospitality Management Education Annual Research Conference, 21-24 May, University of Greenwich, London, United Kingdom.
Robinson, R., Lugosi, P., Walters, G. and Donaghy, S. (2019) Pop-up events: Not so black and ‘white’. APacCHRIE and EuroCHRIE Joint Conference, 23-24 May, Hong Kong Polytechnic University, Hong Kong, China.
O’Brien, C., Lavender, V. and Lugosi, P. (2018) A service evaluation of the waiting experience of patients attending a cancer and haematology outpatient appointment. United Kingdom Oncology Nursing Society (UKONS) Annual Conference, 16-17 November, SEC, Glasgow, United Kingdom.
Lugosi (2018) Deviance and hospitality management. Academy of International Hospitality Research Conference, 27-28 March, Stenden University, Leeuwarden, Netherlands.
Della Croce, C., Morano-Foadi, S. and Lugosi, P. (2017) The ‘others amongst us’ – Refugees’ integration into the labour market. ‘The "Others" amongst "Us": Thoughts on Western Societies, Otherness, and the Law’ Symposium, 8-9 December, University of Leiden, Leiden, Netherlands.
Della Croce, C., Morano-Foadi, S. and Lugosi, P. (2017) Labour Market Integration of Newly Recognised and Newly Settled Refugees (LAMINER Project). Oxford Brookes Law School Research Seminar, 18 October, Oxford Brookes University.
Lugosi, P., Janta, H. and Wilczek, B. (2017) Work(ing) dynamics of networking among migrants employed in hospitality and food production. Royal Geographical Society Annual Conference, 29 August-1 September, London, United Kingdom.
Lugosi, P. (2017) Utilising abstract concepts in impact-focused organisational and management research: An empirical example. 26th Council for Hospitality Management Education Annual Research Conference, 16-19 May, University College of Northern Denmark, Aalborg, Denmark.
Torres, E., Lugosi, P., Orlowski, M. and Ronzoni, G. (2017) Consumer-driven experience customization: A multi-method empirical study. 26th Council for Hospitality Management Education Annual Research Conference, 16-19 May, University College of Northern Denmark, Aalborg, Denmark.
Lugosi, P., Robinson, R.N.S. and Golubovskaya, M. (2016) Performing parenthood and care in spaces of hospitality. Critical Hospitality Studies Symposium, 28-29 July, Edinburgh Napier, Edinburgh, United Kingdom.
Lugosi, P. (2016) Making the abstract concrete: Translation in impact focused research. Making an Impact: Creating Constructive Conversations, 19-22 July, University of Surrey, Guildford, United Kingdom.
Losekoot, E. and Lugosi, P. (2016) A New Zealand airport customer experience model. 25th Council for Hospitality Management Education Annual Research Conference, 4-6 May, University of Ulster, Belfast, United Kingdom.
Jameson, S., Lugosi, P. and McGunnigle, P. (2016) Teaching and learning challenges in hospitality management education. 25th Council for Hospitality Management Education Annual Research Conference, 4-6 May, University of Ulster, Belfast, United Kingdom.
Lugosi, P., Robinson, R.N.S. and Golubovskaya, M. (2016) When hospitality needs to be child’s play: Hosting parents and carers with children in foodservice venues. 25th Council for Hospitality Management Education Annual Research Conference, 4-6 May, University of Ulster, Belfast, United Kingdom.
Lugosi, P., Robinson, R.N.S., Golubovskaya, M. and Foley, L. (2015) Hosting parents, carers and children. 3rd World Research Summit for Tourism and Hospitality, 15-18 December, Rosen College, University of Central Florida, Orlando, USA.
Lugosi, P., Janta, H. and Wilczek, B. (2015) Migrants’ workplace relations: Occupational and organisational mediators, 24th Council for Hospitality Management Education Annual Research Conference, 20-22 May, Manchester Metropolitan University, Manchester, United Kingdom.
Lugosi, P., Robinson, R.N.S. and Golubovskaya, M. (2015) Parenting, care and spaces of hospitality. Contemporary family geographies: Health, care and wellbeing, 11 May, Royal Geographical Society, London, United Kingdom.
Lugosi, P., Osman, H. and Johns, N. (2014) Fast food and touristic consumption of space. 3rd Inter-disciplinary.net, Food: A Making Sense of: Project Conference, 15-17 September, Mansfield College, University of Oxford, Oxford, United Kingdom.
Lugosi, P., Robinson, R.N.S., Golubovskaya, M., Foley, L. and Harwell, J. (2014) Co-producing parenting in commercial spaces of food provision. British Sociological Association, Food Study Group Conference, 30 June, London, United Kingdom.
Lugosi, P., Robinson, R.N.S., Golubovskaya, M., Foley, L. and Harwell, J. (2014) Experiencing parenthood, care and spaces of hospitality. Care and Hospitality in the City, School of Social Anthropology Conference, 14 June, University of Cambridge, Cambridge, United Kingdom.
Osman, H., Johns, N. and Lugosi, P. (2014) Fast food restaurants and tourism destination experiences. 23rd Council for Hospitality Management Education Annual Research Conference, 28-30 May, University of Derby, Buxton, United Kingdom.
Lugosi, P., Robinson, R.N.S., Golubovskaya, M., Foley, L. and Harwell, J. (2014) Parenting, care and spaces of hospitality. 24th Annual Conference of the Council for Australasian University Tourism and Hospitality Education (CAUTHE), 10-13 February, Brisbane, Australia.
Lugosi, P. and Harwell, J. (2013) Experiencing parenthood through commercial hospitality spaces. 6th International Conference on Services Management, 23-25 June, Cyprus.
Lugosi, P. and Harwell, J. (2013) Parenthood and experiences of (in)hospitable spaces. 22nd Council for Hospitality Management Education Annual Research Conference, 16-17 May, Queen Margaret University, Edinburgh, United Kingdom.
Janta, H., Brown, L., Lugosi, P. and Ladkin, A. (2012) Employing migrant workers in the hospitality sector – A strategy for gaining competitive advantage. 30th EuroCHRIE Annual Conference, 25-27 October, Lausanne, Switzerland.
Lugosi, P. and Janta, H. (2012) Investigative internet research: Within and beyond netnography. 21st Council for Hospitality Management Education Annual Research Conference, 10-11 May, University College Birmingham, Birmingham, United Kingdom.
Janta, H., Brown, L. and Lugosi, P. (2011) Economic migration and tourism – The changing face of the UK. International Tourism and Hospitality Research Conference, 10-11 November, Lucerne-Sörenberg, Switzerland.
Lugosi, P. (2011) Towards an understanding of hospitality and organisations. 20th Council for Hospitality Management Education Annual Research Conference, 11-12 May, Leeds Metropolitan University, Leeds, United Kingdom.
Janta, H., Brown, L., Lugosi, P. and Ladkin, A. (2011) The value added; the benefit gained: Migrant workers in the UK hospitality sector. 20th Council for Hospitality Management Education Annual Research Conference, 11-12 May, Leeds Metropolitan University, Leeds, United Kingdom.
Lugosi, P. (2010) The hospitality experiences of women with children: Organisational and consumer perspectives. 19th Council for Hospitality Management Education Annual Research Conference, 5-7 May, University of Surrey, Guildford, United Kingdom.
Farbrother, C., Lugosi, P. and Thomas, S. (2009) Development and enhancement of employability skills through a real working environment. Assessment and Feedback - What's The Answer? Higher Education Academy Hospitality, Leisure, Sport and Tourism Network Annual Conference, 12 November, St Hugh's College, University of Oxford, Oxford, United Kingdom.
Lugosi, P. and Erdélyi, P. (2009) From marketing to market practices: Assembling the ruin bars of Budapest. Advances in Tourism Marketing Conference, 6-9 September, Bournemouth University, Bournemouth, United Kingdom.
Janta, H., Lugosi, P. and Ladkin, A. (2009) Hospitality employment as co-created knowledge: Language development and work-based learning among Polish migrants. 18th Council for Hospitality Management Education Annual Research Conference, 13-15 May, Eastbourne, United Kingdom.
Lugosi, P. (2009) Antipodeans for the afternoon: Mobilising identities in the production of hospitality. 18th Council for Hospitality Management Education Annual Research Conference, 13-15 May, Eastbourne, United Kingdom.
Lugosi, P. (2009) Computer Assisted Self and Peer Assessment Ratings (CASPAR): Applications, challenges and opportunities. 18th Council for Hospitality Management Education Annual Research Conference, 13-15 May, Eastbourne, United Kingdom.
Lugosi, P. (2009) Hospitality among the ruins: Urban decay, regeneration and the "rom" bars of Budapest. Royal Geographical Society Annual Conference: Geography, Knowledge and Society, 26-28 August, Manchester, United Kingdom.
Lugosi, P. (2008) Fractured selves: Belonging, displacement and organisational ethnographers. 7th Qualitative Research Conference, 8-10 September, Bournemouth University, Bournemouth, United Kingdom.
Lugosi, P. (2008) Queer consumption and the production of hospitable space. Royal Geographical Society Annual Conference: Geographies that Matter, 27-29 August, London, United Kingdom.
Janta, H. and Lugosi, P. (2008) The experiences of Polish migrants in the UK hospitality industry: Methodological challenges and opportunities. 17th Council for Hospitality Management Education Annual Research Conference, 14-16 May, Strathclyde University, Glasgow, United Kingdom.
Lugosi, P. and Lugosi, K. (2008) The “ruin” bars of Budapest: Urban decay and the development of a genre of hospitality. 17th Council for Hospitality Management Education Annual Research Conference, 14-16 May, Strathclyde University, Glasgow, United Kingdom.
Lugosi, P. (2008) Queer consumption and bar operation: Ideological, normative and situational dimensions of hospitable space. 17th Council for Hospitality Management Education Annual Research Conference, 14-16 May, Strathclyde University, Glasgow, United Kingdom.
Lugosi, P. (2008) Antipodeans for the afternoon: Alcohol, identity and landscapes of hospitality. Association of American Geographers Annual Conference, 15-19 April, Boston, MA, USA.
Lugosi, P. (2007) From hospitality to hospitability: Space, agency and communitesque Experiences. Extraordinary Experiences Conference; Managing the Consumer Experience in Hospitality, Leisure, Sport, Tourism, Retail and Events, 3-4 September, Bournemouth University, Bournemouth, United Kingdom.
Lugosi, P. and Lugosi, K. (2007) Guerrilla hospitality: Urban decay, entrepreneurship and the “kert”-bars of Budapest, Hungary. Hospitality and Urban Regeneration: Seminar, 14 June, Sheffield Hallam University, Sheffield, United Kingdom.
Lugosi, P. (2007) Hospitality spaces, hospitable relationships: Exploring the entanglement of social and commercial hospitality. Association of Social Anthropologists Annual Conference: Thinking through Tourism, 10-13 April, London Metropolitan University, London, United Kingdom.
Lugosi, P. (2007) Moments of hospitality: Communitesque experiences and the transformation of commercial hospitality places into hospitable spaces. 16th Council for Hospitality Management Education Annual Research Conference, 9 -11 May, Oxford Brookes University, Oxford, United Kingdom.
Lugosi, P., Fitzpatrick, K. and Kübler, M. (2007) Ethnography, ethnographers and hospitality management research. 16th Council for Hospitality Management Education Annual Research Conference, 9 -11 May, Oxford Brookes University, Oxford, United Kingdom.
Lugosi, P. (2006) Myths of sexual dissidence and the production of hospitable leisure spaces. Leisure Studies Association Annual Conference: Making Space: Leisure, Tourism and Renewal, 11-13 July, University of the West of England, Bristol, United Kingdom.
Lugosi, P. (2006) With whom do we stand? Community, ethnography and hospitality management. Symposium on Current Developments in Ethnographic Research in the Social and Management Sciences, 13-14 September, University of Liverpool, Liverpool, United Kingdom.
Lugosi, P. (2006) Working (the) patrons: An ethnographic study of consumer participation in the licensed sector. 15th Council for Hospitality Management Education Annual Research Conference, 10-12 May, Nottingham Trent University, England, United Kingdom.