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BA (Hons), MA, MSc, PhD, FHEA
The Oxford School of Hospitality Management
Oxford Brookes Business School
+44 (0)1865 48 2742
OSHM, CLC 2.32 Clerici Building
I undertake teaching in the field of people & organisations/human resource management (encompassing SHRM, Organisational Behaviour, Leadership and Management of Change/Culture) to undergraduate and postgraduate levels. I conduct active research writing output, funding applications and publications. Also, to undertake supervision of research students and student projects up to doctoral level.
In addition, since AY2019-20 I am the UG Hospitality & Tourism Subject Coordinator, and also I am the OBBS TEF Subject Coordinator (joint).
I currently am Leader for first year UG HOTO4004 Personal and Professional Development and final year UG HOTO6005 Leadership and Professional Development and HOTO6007 Intercultural Management in Hospitality and Tourism modules. I also supoprt other modules at post graduate-level, such as Mentoring and Leadership Development, Managing People across Cultures, and on the UG Level 5 People Management in Hospitality and Tourism.
HOTO4004 - Personal and Professional Development (Module Leader)
HOTO5007 - People Management in Hospitality and Tourism (support)
HOTO6005 - Leadership and Professional Development (Module Leader)
HOTO6007 - Intercultural management for H&T (Module Leader)
HOTO4005 - Student Work experience (work-placement visiting tutor - second year UG)
HOTO6006 - Research Project (final year, UG) supervision
My interested in supervising projects are in the areas of knowledge management/sharing, people and organisations related subject, and from a methodological perspective qualitative investigations, particularly interprevist studies. I can also supervise mixed methods projects.
Doctor of Coaching and Mentoring (DCM) - I have conducted vivas for mock-purposes for OBBS students, . I have one active DCM student.
PhD Supervision - I have been the OBU Internal Examiner for a viva voce examination.
I research in the area of Knowledge Management/sharing, (volunteer) employees, and (tourism) organisations. I have experience of using hermeneutic phenomenology methodology for my research.
Knowledge Management Interest Group - Loughborough University
ESRC Doctoral Studentship (2011-14) through the South West Doctoral Training Center at the University of Exeter - Award reference 1076876.
I have published an article in ‘KM in the Not-for-Profit Sector’ edition of 2* ABS rating Journal of Knowledge Management (Feb’ 2016). I have an article under review in 2* ABS rating Events Management (since May 2018). I have presented my doctoral research findings: 'Making Waves: International Conference on Events & 10th AEMEForum’, Bournemouth University (July 2013), European Conference on Knowledge Management (2016) in Belfast. I have also presented my research at the Knowledge Management Interest Group at Loughborough University (2018) and at faculty meeting for Warwick Manufacturing Group (2016), and on P58926 Events for Hospitality MSc students and P58218 Contemporary Issues in Event Management.
ORCID ID: 0000-0002-8212-9187
Interpretivist scholarship in Festival and Knowledge Studies comprise a minority, yet increasing, source of new knowledge with opportunities to generate trustworthy and authentic contributions. Rich, qualitative labours of lived experiences provide alternatives to established modes of research, particularly when exploring the ‘fuzzy concept’ of knowledge. This paper promotes greater methodological plurality, exploring the pathway to selection and adoption of phenomenology through the research process, by examining a study on (organisational) knowledge sharing among volunteers in dynamic and pulsating music festival organisations. Data is gathered utilising in-depth interviews (n=9) and diaries (n=11), while some participants engaged with both methods (n=8), and thematic analysis enabled interpretations by the researcher. This paper advocates the use of rich and deep phenomenological ‘data’ for epistemological developments in knowledge research within Festival Studies. Using interpretations of lived experiences provides an alternate lens through which practitioners and academics might critique the practice and possession of knowledge.
HR Reward expert - previously HR Reward Director for Prudential Europe & UK Ltd.
Peer-reviewed paper presented at ‘European Conference of Knowledge Management’ (Sept’ 2016) in Belfast.Peer-reviewed paper presented at 'Making Waves: International Conference on Events & 10th AEMEForum’, Bournemouth University (July 2013)
Previous to Oxford Brookes, I was a Senior Teaching Fellow at University of Warwick, in WMG from 2015-2017, and prior to that I was conducting my doctoral research and teaching at University of Exeter (2011-2014).
Before my academic career, I was a Reward professional:
Prudential Plc. (03/2008 – 08/2010)Director of Reward – Prudential UK & EuropeMember of UK and HR leadership teams, I led a team of 12 reward and fleet professionals. I streamlined theteam and its focus through content and budget efficiencies. I managed the ‘vital basics’ with a £1.5m budgetand total reward value of >£120m: annual bonus design; salary and bonus planning; flexible benefitsenrolment; annual total reward statements; and, supply and maintenance of the company’s fleet. Otherstrategic reward projects included:• Quarterly ‘RemCo’ reports for the UK Remuneration Committee, including Group CEO and Group CFO• Committees: Sales Bonus; Recognition Panel (Chair); and, Prudential Staff Charitable Trust Board
PricewaterhouseCoopers LLP (03/2006 – 03/2008)Reward & Recognition Leader – Tax and Advisory Practices & PwC LegalHigh-profile internal consultancy role supporting: Tax practice, PwC Legal, & Advisory (Corporate Finance).Driving the strategic total reward agenda to support a high performance culture and creating a ‘great place towork’.• Project management of IT reward projects, including bonus calculations, Pay Modeller and Market Pricer• Proposed reward structure & strategy for PwC CEE region & newly formed PwC Audit practice in Japan
Centrica Plc. (09/2002 – 02/2006)Head of Reward & Benefits – Centrica Upstream & Corporate (01/2005 – 02/2006)Reward consultancy for: Centrica Energy (Upstream), OneTel, corporate functions and Internationaloperations. Acting as an internal consultant, I was responsible for the creation and implementation of rewardstrategies for the attraction and retention of talent, to drive high performance.• Redesigned reward packages: job families, salary & incentive structures, contracts, pensions and benefits• Renegotiated PMI scheme and set up of Trust arrangements (delivered savings of £250K p.a.)Director, Benefits Projects – Centrica North America (Toronto, Canada) (2004)Responsible for two strategically transformational HR projects, plus expatriate management and programdesign, and executive total compensation review.• Design and implementation of a Canadian Flexible Benefits package delivery savings of C$500K p.a.• Hugely success introduction of single broad-based Employee Share Plan in US and Canada
Reward & Benefits Manager – British Gas Trading and Services (09/2002 – 12/2003)Accountable for reward and benefits at British Gas, where I managed the strategic evolution towards a higherperformance culture and alignment to market rewards.• Responsibility for delivery of bonus & salary reviews & job evaluation processes for 24,000 employees• Reward consultant on management-side negotiating team with GMB and UNISON for c. 11,000 employees
Nortel Networks Ltd. (1996 –2002)Senior Manager, EMEA Compensation (06/2000 – 09/2002)Member of EMEA HR Leadership team, with responsibility for remuneration strategy across EMEA delivering‘real-time’ total compensation programs. Development and delivery of EMEAs global total reward philosophy,balancing fiduciary controls, program compliance, and regional governance.Previous Nortel Networks Roles (1996 – 2000)• Compensation & Benefits Consultant - Southern Europe and MEA (06/1999 – 06/2000)• Team Leader, Global Mobility & Expatriate Compensation (02/1996 – 06/1999)
Diana combines ~10 years’ academic experience with 17 years’ senior HRM practitioner expertise.Experience in research, teaching, marking and supervision at UG- and PG-level at two Top Ten UKUniversities. Diana has an ESRC-sponsored PhD in (Tourism) Management Studies, exploring howand why volunteers share knowledge in temporary events organisations.
Diana is a highly motivated self-starter with a track record of contributing to personal, team and widerorganisationalsuccess. Diana has excellent time management, project design and implementationsskills. Diana combines proven people management capabilities (directly and through matrixorganisations) with good interpersonal skills and change management competencies.