Frequently asked questions

In your hall room you have access to both wifi and the wired service to access the internet using your own devices. Including games consoles.

Find out more about Wi-Fi and wired internet in halls.

At Oxford Brookes we offer two free Wi-Fi options to University staff, students and guests.

Brookes WiFi is our guest Wi-Fi service available across all campuses. You will be provided with the password once on site.

eduroam is the world-wide roaming access service that allows students, researchers and staff to obtain internet connectivity across campus and when visiting participating institutions, like other Universities around the world and hospitals. It is provided by JISC using its Janet network and you will need your Brookes email address and password.

Find out more about Wi-Fi at www.brookes.ac.uk/it/essentials/wi-fi

All students are automatically assigned a computer 'user' account on completion of enrolment and will have access to all IT services shortly afterwards.

New staff can access their user account as soon as they have their University password. The password is sent via email to their personal email the day before their start day.

For more information visit www.brookes.ac.uk/it/essentials/user-account

There are over 1,000 open access PCs available in computer rooms, libraries, social learning spaces, foyers and halls across all the campuses.

A typical PC room has 20-30 PCs and a nearby high quality printer. A number of rooms are open 24 hours a day, throughout most of the year.

Visit www.brookes.ac.uk/it/essentials/pcs for more information.

All desktop computers are currently running Windows 11 and Microsoft Office 2019 or 2021. There is also a comprehensive range of other software.

Over 200 different applications are available on Oxford Brookes PCs using the portal AppsAnywhere. 

Visit our software webpage for more information.

Each student or staff member receives a Brookes G-Suite account once you have enrolled or arrived for your first day.

Brookes G-Suite gives you unlimited document storage in Google Drive, email, Calendar/timetable, Sheets (spreadsheets) , Slides (presentation slides), Hangout/Chat (video and instant messaging) and other Google software.

The University will use this account to communicate with you so please ensure you regularly monitor your account.

Find out more at www.brookes.ac.uk/it/essentials/google-apps/

You will find your timetable in your Google calendar but any changes to module details will need to be made in your Student Information profile. Your Google timetable is a read-only view. You will receive email alerts to any changes made to module details via your GoogleMail account.

We have a dedicated password re-set webpage. Guidance found on this page will enable you to select a strong password.

If you have multiple email accounts, you can check them all in Google Mail. Gmail’s Mail Fetcher feature first imports all your old messages to Gmail and then continues to bring in new messages sent to your other account. You can add up to 5 accounts, including Gmail and other email providers.
Visit Google Supporthttps://support.google.com/mail/answer/21289?hl=en
Alternatively, if you only want to get new emails brought into Gmail, try auto-forwarding your mail instead.

All students have unlimited storage in their Google Drive, and this is where we prefer you to store your work. In addition you have your personal directory (H Drive) on the network in which you can store your work, with an initial allocation of 150MB. Home directories can be accessed off campus. Most PCs have USB ports and optical drives installed which can read and write to a USB memory stick, and CD or DVD.

Students and staff can send their print to any of the multi-functional printers/scanners/copiers found across all campuses. If you are a student you will need your ID card to log in and to have added some money to your printing account.

Brookes Print is a print shop on campus that provides colour printing and binding services. Visit https://www.brookes.ac.uk/brookes-print/ for more information.

For more information about printing visit https://www.brookes.ac.uk/it/essentials/printing/

Google Chromebooks can be borrowed for 4 hours, free of charge, from the self-service cabinets in the Forum, John Henry Brookes Buidling, Gipsy Lane site and MRG44, Marston Road site or from libraries and receptions on the other campuses in Oxford and Swindon. You will require your Staff/Student card.

Coming soon: Windows 11 laptops available from self service cabinets in the Clerici, Abercrombie and John Henry Brookes buildings, Gipsy Lane site, Headington Campus.

Visit our computer rooms and open-access PC's for more information.

The IT Service Desk staff will be able to assist you or direct you to specialist advice:

• there are IT Service Desk Points onall our campuses, please visit the IT Service Desk webpage for locations and opening hours
• the Service Desk Web Portal enables you to report faults, request help or a service and search the Knowledgebase 24/7
  Please visit - https://service.brookes.ac.uk/ or alternatively call 01865 483311.
• the IT webpages also provide information and detailed guides.

Once you have completed your course, students have extended access to the following Brookes systems:

• access to Student Information, Moodle and your Brookes Google account for 300 days after your completion date
• access to other IT facilities like the computer network and eduroam for 50 days after your completion date.

You may also want to take information from your Google account with you. Read our article to find out how to keep emails, Contacts, Calendars and Drive documents when you leave Brookes.