Oxford Brookes University IT landscape

Our staff and users

Oxford Brookes has a user base of approximately 17,500 students and just under 2,500 staff. The Chief Information Officer is Seamus Shaw.  

The number of University employees is listed annually in our published annual accounts which you can find on the University's publicly available webpages.

IT Strategy 2020

This IT strategy 2020 outlines a set of objectives that will ensure the successful delivery of information technology services across the University in the coming years. As well as supporting the Student Experience, Research and Knowledge Exchange and International and Partnership engagement, this strategy will contribute to the University’s infrastructure and services by:

  • delivering IT platform excellence with solid foundations and a secure and reliable infrastructure,
  • enhancing educational technologies with forward-looking learning systems and tools to support educational excellence,
  • facilitating transformation and information delivery with integrated systems, enterprise applications and improved online processes,
  • enhancing IT service excellence through our staff, our skills and the practices and methodologies used to govern service delivery.

For more details please see the IT strategy webpages.

IT policies

You can see all of our related policies on the policies, procedures and legislation webpage.

IT budget and expenditure

The bulk of the ICT budget is held by the University's IT directorate on behalf of the University. You will find some relevant information relating to the University's IT expenditure in our publicly available financial statements. A small part of the ICT budget is devolved in the University to allow, for example, individual faculties and departments to purchase IT equipment and consumables.

University expenditure on IT related equipment, supplies and consumables for the financial year ....2016 was £2,932,000, in 2015 was £3,266,000 and 2014 was £3,094,000.

With regard to the ICT budget held by the University's IT directorate, overall expenditure on the IT Programme over the past two years has been less than budgeted although a small number of projects have required additional funding due to delayed timescales.

IT procurement

The point of contact for IT procurement and purchasing information is Melissa Day, Finance Manager: mday@brookes.ac.uk or 01965 48 3336 but for information requested under the Freedom of Information Act please contact info.sec@brookes.ac.uk

The University's framework agreements are run by the Southern Universities Purchasing Consortium which lists and provides details of some of the University's agreements with suppliers.

Hardware disposal

Our current suppliers are Computer Disposals Limited and the age of disposal equipment is 5 years old. The quantity disposed of annually is approximately 3,200 kg. For more details please see our secure disposal of IT equipment policy webpage.

Telephones

We are currently in the process of moving the University over to VOIP telephony.

FIXED LINE British Telecom Contract date 29/5/15. 5 years Average annual spend £82,000 38 analogue lines, 60 DASS, 90 QO31
FIXED MINUTES British Telecom Contract date 29/05/15. 2 years (with option to extend for 5) Average annual spend £12,000 3000 extensions
FIXED BROADBAND British Telecom 1 April - rolling contract Average annual spend £240  
WAN JANET - main ISP Contract renewal date 1 August - 5 years. Review 29/05/18 Average annual spend £39,000 19 sites
MOBILE British Telecom Contract date 16 May 2013 - for 3 years Average annual spend £99,000 440 mobiles
CONTACT CENTRE UNIFY Contract renewal date 31 July 2015 Average annual spend £89.000 13 agents
  Intelecom Contract renewal date May 2017 Average annual spend £10,000 5 agents

Computers

DESKTOPS/LAPTOPS Dell, HP, Apple, Viglen 2,018 student PCs 2,700 staff computers
LAPTOPS Dell, Google Chromebooks 105 Chromebooks
DESKTOP OPERATING SYSTEM All managed PCs currently run Windows 7 but are in the process of upgrading to Windows 10 for September 2017  
DOCUMENT STORAGE Google Apps for education is our main document storage provider  

Network

BROADBANDBritish Telecom1 April - rolling contractAverage annual spend £240 
WANJANET - main ISPContract renewal date of 1 AugustAverage annual spend £39,00019 sites
BT - leased line connectivity5 years - review 29/05/18Average annual spend £82,000 
WI-FIeduroam7,000 concurrent onsite users 5 sites
DatacentresThe University operates two datacentres   

Printing

The University has just finished a significant project to move over to a managed print service with Canon. Using multi-functional devices with 'anywhere print' functionality, that will print, photocopy and scan. We use large format plotters in our Print Unit and Architecture Studios. Read more about the printing project on the Brookes Print website.

Software

The software provided on all managed PCs for staff and students general use is delivered virtually to desktops using Cloudpager. We offer over 200 separate pieces of software.

WINDOWSMicrosoft Campus and Select-Civica GroupAnnual re-newal - November
ANTI-VIRUSSOPHOS Endpoint Control provides security and management features for the endpoint client. Also available for own devices, for staff and students.3 year contract - expires February 2020
POWER MANAGEMENTCertero 
BACK UP SOFTWARENET Backup, Microsoft Shadow 7.5, ZFS, Snapshots, VM Ware Snaphots, HP Data Protector Xpress, Windows NT Backup, UFS Dump. 
EMAILGoogle Apps for educationOngoing contract

Business Applications

We have 11 core business applications that staff and students use at Brookes. They are:

GOOGLEGoogle Apps for education
MOODLEThe University's Virtual Learning Environment
eCSISStudent record System
CMiSGORoom bookings and space allocation application
SERVICENOWIT Service Desk web portal
CORE HRCentral HR and Payroll application
E5 FINANCEFinance application
EKTRONThe University's content management system
TALISLibrary management system
RAISERS EDGEOur alumni database
APTTBusiness reporting application

Virtual Learning Environment

Our VLE is MOODLE and externally hosted at University of London Computing Centre (ULCC.) It supports 17,500 student users and approximately 900 staff. Our contract is reviewed annually in December.

Servers / Infrastructure

PHYSICAL SERVERS / SOFTWARE APPLICATIONS155 on site50 Microsoft, 65 Oracle, 40 LinuxOracle annual renewal in November. Contract value = £130,294.03.Primary Windows vendor is VM Ware. Contract runs until 2020. Average annual spend is £71,000
VIRTUAL SERVERS310Primary software is ESXi, VM Ware  
STORAGE Hard Drive 190 TB capacity124 TB of dataOracle Net App
DATABASES  Oracle, Microsoft, SQL, PostgreSQL 
FIREWALL   The University uses enterprise-grade firewalls, clustered for high availability, and backed by full third-party support contract covering both hardware and software faults.

Cloud-based systems

GOOGLEGoogle Apps for education - email, document storage, groups, sites, calendarAnnual rolling contract - no charge to education 
SERVICENOWIT Service Desk web portal softwareContract renewal date February 2018 (5 year contract)Average annual spend £90,000
INTELECOMTelephone contact centreContract renewal date May 2017Average annual spend £10,000

Audio Visual equipment

Our Audio Visual (AV) suppliers are chosen from the supc.ac.uk (Southern Universities Purchasing Consortium) framework agreement - Audio Visual Productsand Services - AV60002 HW Lot 3. Recently we have worked with Reflex AV and Snelling Business Systems to upgrade and install AV kit into 90 0f our 230 teaching rooms. We currently have no support contracts for our AV estate as this is providedin-house.

Videoconferencing

HEADINGTONPollycom Realpresence DesktopIn-house support
HARCOURT HILLCisco C20 Quick SetIn-house support
WHEATLEYPollycom Realpresence DesktopIn-house support

Our videoconferencing service is supplied and supported in-house.

IT Projects

Financial responsibility for IT projects resides with the IT Programme Steering Board headed by the University's Registrar. The University's IT directorate has a Programme Management Office for the governance of IT programmes and projects within the directorate. 

You will find details of the IT executive team, including the IT Programme Manager on our team webpage.

You can also find out more on the University's strategic programme of IT projects webpage.

Contact us

Information Security Office

Oxford Brookes University
Headington Campus
Gipsy Lane
Oxford OX3 0BP

+ 44 (0) 1865 484354
info.sec@brookes.ac.uk