Executive summary Our goal is that our services will be intuitive, simple, secure, will work on any device, in any location, and will work first time, every time. They will also be professionally supported by friendly, expert, approachable IT support colleagues Ben Barry, IT Strategy, Information Management and Partnerships Director This strategy document builds on the work completed over the 2012 - 2015 strategic period, and aligns the IT Strategy with the University’s 2020 Strategy, defining a clear, compelling vision for how IT at Brookes will work by 2020.“Building inspiring services on solid foundations” This is the IT Strategy for the university rather than simply the strategy for OBIS. In other words, the success of this strategy will be defined by the whole university, and will depend upon the positive support and engagement of colleagues and stakeholders in every part of the organisation. It is your IT Strategy, therefore it is as much up to you, as it is to the IT team, to make it real.Recognising there is work to be done in achieving solid foundations, each mission statement will include specific deliverables on getting the basics right. They will also include an outline of the inspiring services and solutions we will deliver over the strategic period. FOR STUDENTS - an engaging online experience from enquiry to alumni; top quality technology supporting the learning process from VLE to lecture capture to custom apps and more besides; easy to connect to, robust Wi-Fi for all your devices; the latest kit to borrow at no charge; friendly help with technology if you need it. FOR STAFF - a flexible workforce with a lightweight laptop and mobile phone supported with intuitive systems and digital workflows. A new student record system with intelligent customer relationship management tools will support the full student lifecycle; all core systems including HR, Finance and Estates systems will work faultlessly; new technology, including improved analytics, in place to support teaching and operational processes; and all staff trained, supported and encouraged to be digitally-savvy. And all this will underpin outstanding teaching, world-leading research, a supportive environment, top quality buildings - all the things that you love about Brookes.