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If you are unhappy with any aspect of the testing process you should first discuss the problem with the ECDL Test Centre Manager (Elaine Ulett) or representative within 5 working days of receiving your result. You must make the reasons clear at this time.
ECDL testing that is undertaken using automated testing software has been approved by the BCS. In the event of a candidate raising a complaint the test report that will have been produced by the system will be fully discussed with the candidate.
An action plan will be agreed and a further test date scheduled if necessary. In some circumstances you may be offered a free re-test (e.g. if there had been hardware or software problems).
If you are unhappy with the decision of the Test Centre Manager you must write to the Brookes Workbased Qualifications Project Manager (Kay Tillyer) within 5 working days who will fully review the complaint and attempt to find a solution.
The Test Centre will keep a written record of each stage of the process with dates and outcomes.
In the event that you are still not satisfied with the response by the Approved Centre then you can raise the appeal with BCS.
You will be required to provide written evidence of the appeal you have submitted to the Centre. You must submit notice of an appeal within 20 working days of your assessment. When submitting an appeal please provide relevant supporting information such as the following where relevant:
The appeal is considered by the Quality Assurance Team who acknowledge receipt of the appeal and will decide if here is a case for appeal. The appeal must be sent to firstname.lastname@example.org.
BCS will not start the investigation into the appeal until payment has been made. A full refund will be made if the appeal is upheld unless the appeal is for marks to be upgraded due to an illness and then the fee will not be returned. You can make payment by debit or credit card by calling Customer Service team on + 44 (0) 1793 417 424. Alternatively, you can send a cheque made payable to ‘BCS’. The standard appeal fee is £10.00 + VAT.
We aim to acknowledge receipt of the appeal within two working days and provide a decision within 20 working days. This may take longer, for example, if a centre visit is required. In such instances, we’ll let you know of the likely timescale. If you do not agree with the BCS decision and wish to escalate the appeal so that it is assessed by an independent reviewer then you must advise BCS of this within 15 working days of their decision. There will be an additional £100.00 + VAT payment required. In the unlikely event that you are still unhappy with the outcome you are entitled to raise this directly with the relevant Regulator such as Ofqual or Qualification Wales.
Oxford Brookes promotes an inclusive and supportive environment, which enables all members of the university to reach their potential and celebrate their diversity. We embrace the spirit of all equalities legislation and related codes of conduct; we are committed to tackling all forms of unfair discrimination and to developing policies and practices to ensure these objectives.
The Oxford Brookes ECDL Test Centre will adhere to the aims and values of those set out in the BCS Equal Opportunities Policy.
The Oxford Brookes ECDL Test Centre and the British Computer Society (BCS) seeks to provide equal access to assessment for all candidates, ensuring that there are no unnecessary barriers to assessment and that any reasonable adjustments for candidates preserve the validity, reliability and integrity of the qualification.
If you require reasonable adjustments, please discuss with the ECDL Test Centre Manager (Elaine Ulett) in the first instance.
The procedure for requesting reasonable adjustments are detailed in the Reasonable Adjustments and Special Considerations Policy.