Get help and support

Virtual Help Zone

Our Virtual Help Zone (VHZ) is open from 12-5pm weekdays only during semester.  Click on the VHZ link to enter the zoom room and a member of library staff will be available to help you with queries about finding resources, referencing and anything else to do with using the library.  Staff will be in a private space so the meeting remains confidential.

We also have a physical Help Zone at each library, so if you are on campus just ask at the service point and someone will be available to help.

Live Chat

You can use our chat service for queries about using the library, including;

  • how to find resources
  • referencing
  • other general questions

To access chat, please use the 'click here to chat' button on the side of the page.

Chat is staffed 09:00am - 21:00pm  Monday to Friday and 12:00pm - 18:00pm Saturday.  


Get Help

We can help you get the most out of the Library. We are happy to answer simple and more complex queries so please do get in touch. Click on the boxes above to find out more or watch the video below to meet some of the help team