Library customer service charter

  •  We will 

     

    ●     Provide a range of welcoming,  comfortable and accessible study spaces within all our libraries.

     

    ●     Focus on providing you with high quality resources to meet your study needs and make access to these  as easy as possible.

     

    ●     Provide helpful and well trained staff to help you find what you need.

     

    ●     Teach you the skills you need to use the library resources effectively

     

    ●     Ensure that your needs are our primary focus when considering changes to library services and always value your feedback.

       

    We ask that you 

     

    ●     Make the most of the library and its resources by attending training sessions and asking staff if you need any help. 

     

    ●     Let us know what we are doing right and what we could do better.

     

    ●     Read and follow the Library Code of Conduct and Library Regulations.