Toolkit Material

• Reference Guides	Combat Reference Guide for Boards-printv1 Combat Reference Guide for Hotel Staff-printv1 Combat Reference Guide for Senior Hotel Managers-printv1
  Reference Guide Slides	COMBAT Slides for Board COMBAT Slides for Hotel Staff (Ops) COMBAT Slides for Senior Hotel Managers
  Case Studies	Case 1 - Karla     Case 2 - Abigail    Case 3 - Georgia    Case 4 - Angelica and Estella    Case 5 - Osama    Case 6 - Matus    Case 7 - Cabdi
  Case Studies Slides	Case 1 - Karla    Case 2 - Abigail    Case 3 - Georgia    Case 4 - Angelica and Estella    Case 5 - Osama    Case 6 - Matus    Case 7 - Cabdi
  Trainer's Manual	COMBAT trainer's manual
  10-minute trainers	10 mins trainer public authorities    10 mins training corporate    10 mins training management    10 mins training employee    10 minute trainer food and beverage    10 minute trainer front office    10 minute trainer housekeeping    10 minute trainer spotting the signs
  Aide Memoires	10 Aide memoires back    10 Aide memoires front    Aide memoire back    Aide memoire front
  Example Posters