The International Student Barometer – international and EU student feedback

  • The International Student Barometer – international and EU student feedback

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    Dr Sue Piggott, International Director

    The topic of the paper

    This paper will present the results, conclusions and possible future actions for the International Student Barometer (ISB), a student opinion study facilitated by the I-graduate Insight Group on Brookes’ international and European students in November 2006. It will give an overview of the ISB results and the Student Satisfaction Index for the five main areas: application, arrival, learning experience, living experience and support against benchmarked results.

    Why it is of concern

    It provides a quantitative comparative tracking study of student opinion and is designed as a practical aid to decision-making for university management. It enables institutions to isolate and establish the key drivers of student satisfaction and the relative importance of each – as seen through the eyes of students.

    What was done (methods)

    A questionnaire was sent to all international and EU students in November 2006 and 944 results were received. The results were analysed by I-Graduate and a report was received in March. A presentation of the results was disseminated to the International Forum in March. The results are available in pivot tables on the intranet and also available for schools on a CD. Action points are being developed for those actions which received low satisfaction percentages

    What are the main outcomes

    The results indicated a number of areas where action could be taken. Some of these will be highlighted in the session; a small group will be set up to develop an action plan.