A1.3.2 Student feedback and representation

    1. The University requires the systematic collection of feedback from students, at all levels of the institution, in order to inform the measures it takes to enhance the quality of the student experience.  Students are regarded as partners in shaping and enhancing their learning experience, and the quality of the student experience is a primary focus for quality assurance at the University. 
    2. A range of measures are in place to gather feedback from students, in order that action may be taken as quickly as possible, at the appropriate level.  Students must also be informed of the outcomes of any feedback provided by them.  These requirements apply equally to modules and programmes delivered by collaborative partners.
    3. Module level feedback
    4. The primary responsibility for implementing action arising from student feedback during the course of module delivery, and informing students of the action taken, lies with module leaders.  A University-wide module evaluation system is in place, the results of which are analysed centrally and fed back to module leaders for comment and action.  A commentary on poorly performing modules is also required in the relevant Annual Programme Review report.  The monitoring of action plans is the responsibility of Subject Committees. 

      Any issues raised by students during the course of a module which cannot be satisfactorily addressed by the module leader should be referred to the relevant Subject Coordinator or Programme Lead.

    5. Programme level feedback
    6. The primary responsibility for implementing action arising from student feedback, and informing students of the action taken lies with Subject Coordinators or Programme Leads, as appropriate.  All programmes of study are subject to the Annual Programme Review procedure, detailed in the University’s Quality & Standards Handbook, which requires an analysis of the student experience, and formal approval by the full Subject Committee.  Action plans arising from Annual Programme Review are monitored by the Subject Committee. 

      Any issues raised by students on a programme that cannot be resolved by the Subject Committee should be referred to the Head of Department or Associate Dean (Student Experience), as appropriate.

    7. University level feedback
    8. The University is committed to working in partnership with the Students’ Union, facilitated primarily via the PVC (Student Experience) on behalf of the Senior Management Team, to ensure that student perspectives are considered during the development of all University plans and strategies. 

      The student body elect four students each year to represent their interests in discussions with the Senior Management Team. These four full-time Students’ Union officers are supported by a number of professional staff.  The Students’ Union officers meet regularly with the PVC (Student Experience) and bring the students’ perspective to the Academic Enhancement & Standards Committee and Academic Board.  The SU President is also a member of the Board of Governors.

      Each academic Department or School has one elected Departmental Rep who meets regularly with the Head of Department, and represents the interests of students as a member of the Department Management Team and on the Faculty’s Academic Enhancement & Standards Committee.  The Departmental Rep, along with the Students’ Union, support and engages with a network of programme-specific Academic Reps.  Information about the formal system for Academic Representation is available on the Students’ Union website at https://www.brookesunion.org.uk/yourvoice

      The students also elect representatives of a range of special constituents, such as Students with Disabilities and International Students, as well as special interests, such as Environmental Issues. These, together with the Departmental Reps and the full-time Officers form the Students’ Council, providing an additional feedback mechanism on University-wide issues. 

      The University takes part in a number of national student surveys.  The results of, and action plans arising from, national surveys for taught provision [including the National Student Survey and the Postgraduate Taught Experience Survey] are monitored by Academic Enhancement and Standards Committee and the Faculty AESCs.  The results of the Postgraduate Research Experience Survey are monitored by the Research Degrees Committee and the Research and Knowledge Exchange Committee. 

      Surveys of student opinion are also undertaken by a number of support services, who are responsible for the analysis of results and feedback to their customers; and the action plans arising from the results of the nationally benchmarked Brookes Barometer survey are monitored by the Vice-Chancellor's Group (VCG).

    9. Committee membership
    10. Provision is made in the membership of all University and Faculty committees (except Examination Committees) for student representatives.  Students are full members of all committees where this provision is made.  Responsibility for representing the student body at University-level committees is normally taken by the sabbatical officers of the Students’ Union.  At Faculty Academic Enhancement & Standards Committees and Subject Committee level, student members are drawn from among the elected Department Reps and Academic Reps respectively.