Help and advice

Signposting Information for Participants - Support services for NHS staff during Covid-19

Support services for health and social care workers during Covid-19

There are a range of free support services provided by charities and other organisations aimed at supporting NHS staff during Covid-19. These are mostly external to the NHS and available and free for NHS staff to access. 

Charities and helplines providing support for NHS personnel during Covid-19

  • Project 5
    A not-for-profit organisation providing a free Wellbeing Support Service for NHS health/care workers. Structured and highly skilled support is provided by volunteers aimed at enabling NHS staff wellbeing, success at work and achieving balance and connectedness. 

  • Frontline19 
    An independent UK nationwide service delivering psychological support particularly to those who are, or have been, on the frontline of Covid-19. Support is provided by registered fully qualified, experienced psychotherapists, counsellors and psychologists to NHS staff dealing with work during Covid-19. 

  • Our Frontline
    A mental health support helpline offering 24/7 support by call or text for frontline health, care, emergency, education and other key workers, provided by trained volunteers. The website also offers resources and tips for mental health. 

  • The Sick Doctors Trust
    Support for doctors, dentists and medical students who deal with with mental health problems or are concerned about use of drugs or alcohol.

  • Nightingale Frontline 
    A leadership support service by the Florence Nightingale Foundation, providing support for leadership challenges faced by nurses and midwives working during the Covid-19 crisis.

Bereavement support

  • Hospice UK
    A free bereavement support line, available for NHS staff during Covid-19.
    Call: 0300 303 4434

  • Bereavement and Trauma Support Line for Our Filipino Colleagues 
    Call: 0300 303 1115

Support for family and friends of NHS staff during Covid-19

  • The Help Hub
    Set up to support members of the public who may struggle with anxiety or need someone to talk to during the Covid-19 pandemic. The Help Hub offers a network of therapists aimed at providing a free service. 

  • Shout 85258
    A confidential and free general help service for anyone who's struggling to cope in the general public, and can be accessed by texting 85258. Support is provided by trained volunteers who are supervised by clinical supervisors. 

Two medical personnel in PPE caring for patient
Mental Health Support for NHS personnel

NHS internal support for health and social care workers

The NHS provide a range of different services for NHS staff struggling to deal with work during Covid-19. Below are some of the main contacts for NHS staff, available through the NHS, which help with general health and safety and wellbeing support, as well as more focused contacts during crisis.

General NHS advice and support

Mental health support for NHS staff

National helplines for NHS health and social care service personnel (England, Wales, Scotland)

  • NHS England - Call 0800 06 96 222
  • NHS Wales (English) - Call 0800 48 40 555
  • NHS Wales (Welsh) - Call 0808 16 42 777
  • NHS England and Wales - Text FRONTLINE to 85258 to start a conversation via text
  • NHS Scotland - Call 0800 111 4191 

Concerns about patient safety - Whistleblowing

If NHS staff are concerned with patient safety or would like to disclose issues in your workplace but do not feel comfortable approaching their employer directly, NHS England and NHS Scotland have designated contacts and processes in place for such whistleblowing. 

Other support

Below you will find external support for wellbeing, mental health and domestic violence, as well as a list of some discount providers available to NHS staff. 

General mental health support

  • MIND
    Advice and support to anyone experiencing a mental health problem. The website also has contacts as well as a range of booklets and leaflets.

  • MIND (Cymru)
    MIND advice and support for people living in Wales. 

  • Scottish Association for Mental Health
    Community based mental health support across Scotland for mental health problems, suicide, as well as general wellbeing and self help. 

  • Samaritans
    The website and helpline are available for anyone to talk. Open 24 hours a day, 365 days a year. Call: 116 123 (UK and ROI)

Domestic violence

  • Refuge
    Support for domestic and gender-based violence.

  • National Domestic Violence Helpline
    A national service for women experiencing domestic violence or for their family, friends, colleagues and others calling on their behalf.

  • Relate
    Relationship support for people of all ages, backgrounds and sexual orientations.

  • Carers UK 
    Supports carers through expert advice, information and support. 

Discount providers for NHS staff

Below are some websites offering discount schemes for NHS personnel across the UK.