AUA professional behaviours diagram

AUA Professional Behaviours

This chart gives a summary of the nine professional behaviours identified by the AUA.  The pdf AUA professional behaviours summary document available from the AUA website gives more detail and guidance on the use of these for development.   We have also mapped the behaviours to the courses currently offered by OCSLD. Contact OCSLD for further guidance on your particular needs.





AUA Professional Behaviour

Behaviour description

Managing self and personal skills Willing and able to assess and apply own skills, abilities and experience.  Being aware of own behaviour and how it impacts on others
Delivering excellent service Providing the best quality service to external and internal clients.  Building genuine and open long-term relationships in order to drive up service standards
Finding innovative solutions Taking a holistic view and working enthusiastically and with creativity to analyse problems and develop innovative and workable solutions.  Identifying opportunities for innovation.
Embracing change Adjusting to unfamiliar situations, demands and changing roles.  Seeing change as an opportunity and being receptive to new ideas.
Using resources Making effective use of available resources including people, information, networks and budgets.  Being aware of the financial and commercial aspects of the organisation,
Providing direction Seeing the work that you do in the context of the bigger picture and taking a long-term view.  Communicating vision clearly and enthusiastically to inspire and motivate others.
Developing self and others Showing commitment to own development and supporting and encouraging others to develop their knowledge, skills and behaviours to enable them to reach their full potential for the wider benefit of the organisation.
Working with people Working co-operatively with others in order to achieve objectives.  Demonstrating a commitment to diversity and applying a wide range of interpersonal skills
Achieving results Planning and organising workloads to ensure that deadlines are met within resource constraints.  Consistently meeting objectives and success criteria.