Complaints

Staff and students are advised to consult the student Conduct and Engagement Regulations.

The Student Complaints pages on the Student Investigation and Resolution Team website provide useful guidance for staff as well as setting out the complaints procedures.

If you have any questions about procedures, contact Student Investigation and Resolution Team for advice. Following the introduction of new regulations in December 2014, both the Academic Appeals and Complaints procedures have a two-level structure; with senior staff and Examination Committee Chairs responding to students at each level. Students will need to complete a Complaints and Appeals Form and send it to the Student Investigation and Resolution Team. More information can be found on the Student Investigation and Resolution Team website.

Students can seek authoritative advice about their concerns from the Student Disputes team, as well as independent advice or help putting their case together from the Brookes Union.

If the complaint is about you, contact your Trade Union.

Concern	Suggestions to student First read....	.... and/or contact
Quality of teaching	Student Complaint Procedure	Course rep, who can raise it with the Subject Co-ordinator or Course Committee, Student Investigation and Resolution Team. The SC yourself, informally, or the SC's line manager if appropriate
Inappropriate behaviour or language, harassment or bullying by lecturers or students	Student Complaint Procedure Policy and procedure on harassment and bullying and the Student Conduct Regulations Equality, Diversity and Inclusion Policy
Complaints about other students	Student Conduct Regulations	Student Investigation and Resolution Team
Dissatisfaction over mark or grade	Programme handbook Academic Appeals Regulations Note: Any academic appeal must be submitted by the student to the Student Disputes team within two months of the decision/mark being published. An academic appeal must be based on one of three grounds, irregularity in conduct of assessment, bias or administrative error. Disagreement with academic judgement are specifically excluded. Ill-health or other mitigating circumstances should be raised through the Exceptional Circumstances Procedure.	The Module Leader or Subject Co-ordinator for feedback about the mark. For authoritative advice about the procedures, contact the Student Investigation and Resolution Team. For independent advice about the procedures and about student's specific concerns, contact Brookes Union.