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This category is all about informing, engaging and communicating with people. This includes those within the governance group, the project teams and internal and external stakeholders.
Evidence or Observation Made
There was a feeling that communication had been ad hoc or reactive and needed improving by a Communication Plan.
As part of the Project Initiation Document stage, the Project Manager is to produce a Communication Plan with clear activities, named owners and timescales for delivery. The Communication Plan should be produced in collaboration with key stakeholders and agreement gained on the following:
a) the plan meets the group's communication needs
b) the use of appropriate channels
c) issued with an appropriate frequency
d) contains the right type of information content
Experience or Observation Made
Some Stakeholders expressed a need to be more involved in shaping the project.
It is challenging to get the right balance between wider involvement of staff versus placing too great an additional work burden on staff who may not have capacity to take it on. A structured Communication Plan based on stakeholder analysis will keep the relevant information flowing out from the project and provide clear communication channels which allow those stakeholders who want to engage further to do so.