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This area of the Lessons Learned repository will include:
Evidence or Observation Made
The Project Team had discussed evaluation criteria with stakeholders but the product selection rationale was still not clear to all stakeholders and not all stakeholders quality expectations were met.
The quality expectations of stakeholders should be captured and stakeholders should be actively engaged in the subsequent prioritisation of these so that an agreed list of essential criteria is established.
Wider evaluation of market will help ensure that all desirable product features are known about and considered when setting quality expectations. Seek the advice of the Procurement Team in the early stage of project planning to discuss the current market for any product or service element of your project.
It was expressed by some that clarity was needed on who had been involved in evaluation and selection.
Product evaluation criteria for supplies and services should follow project management good practice and reference the Customer Quality Expectations and Acceptance Criteria in the VPO+ Project Brief template. The CQE's and Acceptance Criteria are to be produced by the Project Manager, in collaboration with the Senior User, through consultation and engagement with the wider user groups. This will provide a firm basis for the quality of the evaluation criteria.