User supplier relationship

  • We manage workload differently in projects than in BAU.  In BAU we are used to continually re-prioritising everything as new work comes in.  In projects we make a commitment to deliver specific products to an agreed time, cost and quality.  As other areas of the business are depending on us to do so, it can best be viewed as a contractual commitment. If we are using external suppliers it may legally be a contractual commitment.  

    A supplier, be they internal or external, may only change this commitment with the agreement of the User business. If the Supplier fails to meet that commitment they may be liable for any losses or costs incurred. If the User changes their requirements mid flight, the User should pay any additional resulting costs.


  • Continuous re-prioritisation of work
    Decision making

    Business User BAU

    Managed by individuals in the Business Management Teams

    • Day to day business
    • Planned cyclical events
    • Planned maintenance
    Manages supplier to time, cost & quality
    Decision making

    Business User Projects

    Managed by individuals in the Business Project Team

    Driven by needs of the business area in order to achieve or improve the activities they hold primary responsibility for.

    Continuous re-prioritisation of work
    Decision making

    Supplier BAU

    Managed by individuals in the Supplier Management Teams

    • Day to day business
    • Planned cyclical events
    • Planned maintenance
    Committed to deliver to time, cost & quality
    Decision making

    Supplier Projects

    Managed by individuals in the Supplier Project Team

    Driven by needs of the supplier in order to achieve or improve the activities they hold primary responsibility for.