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Setting out what you want to do
A project begins when the Sponsor approaches the Project Manager and gives them a mandate to develop the
Project Brief . They will continue to meet regularly to ensure that the project develops in a way that the Sponsor supports.
The Project Manager then writes and initial outline of the project background, objectives, scope and exclusions. they refer this back to
their Sponsor to check it accurately reflects what they've been asked to do.
The PM begins initial stakeholder identification and
talks to user group representatives to help them understand the aims of the
project and develop the brief further. They begin to elicit details of what customers and users expect of the
product or service being developed, to form the Customer Quality Expectations or CQE
Requirements gathered now are about what customers expect the product
to do or to be like, not technical details or technical approaches to
how the requirements are achieved. Those will come later in discussion with
If there are a lot of stakeholders groups the PM may seek their Sponsor’s
approval for early identification and engagement of a Senior User to help coordinate
requirements gathering. .
The PM and Senior User work with the users to prioritise long
requirements lists into essentials and desirables. The Essential CQE form the basis for developing the Acceptance
Criteria, those qualities that the deliverables must have to be deemed fit for
purpose and, without which, it will be rejected.