Getting advice

There are a number of useful resources and teams who are here to support you while living at university. Check below to find out what each one can do for you.

Living in Halls

Residences Information Portal - you will need to be logged into your Brookes gmail account to access this site

  • Report a problem or maintenance issue
  • Report an absence
  • Register a guest

Your hall manager and team - check the Residences Information Portal or ask at your hall reception to find the name of your hall manager and team members

  • Practical advice on living in halls
  • Resolving issues or disagreements
  • Concerns or queries

Your hall wardens - check the Residences Information Portal or ask at your hall reception to find the name of your wardens

  • Support out of hours, i.e. noise disturbances
  • Resolving issues or disagreements
  • Someone to talk to, if you need it

Accommodation Advice and Support

Accommodation Bureau

  • Accommodation for your continuing years
  • Understanding your tenancy in halls or Brookes housing
  • Swapping room

Brookes Union Advice Service

  • Debt and budgeting
  • Private housing
  • University decisions and exceptional circumstances


  • Fees and funding, including rent
  • Financial support such as grants and scholarships
  • Financial Aid team

Your wellbeing

Togetherall - safe, online community where people support each other anonymously to improve mental health and wellbeing.

  • 24/7 online support
  • Safe and supportive space
  • Dealing with low mood and mild depression

Student Support Coordinators - check your Student Information to find the name of your Student Support Coordinator

  • Practical day-to-day advice
  • Academic support
  • Pastoral care and personal issues

Student Support and Wellbeing Services

  • Counselling services, talks, guides and workshops on living well at university
  • Disability, Dyslexia and SpLD Services
  • Interfaith chaplaincy

Outside of Oxford Brookes

Citizens Advice Bureau

  • Financial, legal and housing advice
  • Immigration information

UK Council for International Student Affairs (UKCISA)

  • Visas and immigration
  • Fees and money
  • Studying, living and working in the UK


Accommodation Bureau

Office opening times

Monday-Thursday: 9.30am to 4.00pm
Friday: 9.30am to 15.30pm

Phone lines are open Monday-Thursday: 9.00am to 4.30pm and Friday: 9.00am to 4.00pm

Lloyd Building
Headington Campus

+44 (0) 345 193 2425