Lost or incorrect visas and passports

  • For help with correcting or replacing a visa, BRP or passport, please contact ISAT

    For more information, you can also check this UKCISA webpage.

  • You will first need to report your BRP as lost or stolen with the police. You can do this on the Thames Valley Police website.

    You will then need to report your lost/stolen BRP visa to the UKVI. Doing this cancels your BRP card. If you find it after you have reported it, you will not be able to use it again.

    You can then apply for a replacement BRP card. This costs £56, payable by card at the end of the online form. It can take up to 8 weeks for a replacement BRP card application to be processed through the standard service.

    Make sure you come to ISAT to have your form and documents checked before you pay for and submit your application.

    (1) Report online

    (2) Obtain evidence, eg police report, of loss or theft (if relevant)

    (3) Apply for a replacement BRP visa

    Fee: £154

    For 'category of application', select 'A replacement biometric residence permit (BRP) visa'.

    You do not need to provide a CAS, but request an Attendance Letter from your Student Information page.

    Once you have used the single-entry visa to replace the BRP to enter the UK, you will need to apply within 1 month of your return to the UK for a replacement BRP (see above).

    You should report this to the police and then contact your Embassy to find out how you can get a new passport.

    If your visa for your course was in your passport (i.e. if you do not have a BRP) then you will need to apply to get your visa transferred into your new passport.


    If you think the UKVI have made an error on your visa (either on your BRP or on a visa vignette in your passport) then please contact ISAT so we can check it and help you request the UKVI to correct the error. Please bring your visa and a copy of your CAS to a drop-in.

    If the error is with the length or conditions of your BRP that you received after making a Tier 4 application in the UK then the process (Administrative Review) can take 4 to 8 weeks and there is an initial charge to the UKVI of £80 which is refunded to you if the UKVI agree they made the mistake. You must come and see us within 14 days of receiving your BRP.

    If there are any other errors with your BRP then we can ask the UKVI to correct the error free of charge. The process takes about three weeks. You should come and see us within 10 days of receiving your BRP.

    If there is an error on your visa vignette in your passport (for courses of six months or less) we can ask the UKVI to correct the visa. This process is also free and takes around three weeks. Come and see us as soon as you notice the error. It is only possible to correct the error within three months of arriving in the UK, after that you would have to make a new visa application to get the correct visa.