For help with correcting or replacing a visa, BRP or passport, please contact ISAT.
For more information, you can also check UKCISA's Passport, visa and BRP problems page.
Replacing a lost or stolen BRP in the UK
If your lost or stolen BRP was valid for 3 months or more, you will need to report this to the UKVI. Doing this cancels your BRP card. If you find it after you have reported it, you will not be able to use it again.
You can then apply for a replacement BRP card. This costs £19 plus £19.20 if you need to provide your biometrics, payable by card at the end of the online form. It can take up to 8 weeks for a replacement BRP card application to be processed through the standard service.
What documents do I need?
- Attendance Letter - confirming your UK addess
- Police report reference number (If you have reported it to the police)
You must report it as lost/stolen and apply for a replacement BRP card within 3 months of losing it.
If your BRP was valid for 3 months or less, speak to an ISAT adviser about your options.
What to do if your BRP is lost or has been stolen and you are outside the UK
Contact ISAT immediately. If you are not able to speak with a member of the team, you should follow the procedure below:
- If you can, report that your BRP card is lost or stolen with the local police. A police report is useful when you apply for your replacement BRP visa.
- Then you need to report your BRP card as lost or stolen with the UKVI.
- You can then apply for a Replacement BRP visa. This costs £154 and will give you single entry back into the UK.
- Select BRP replacement visa when asked what you are applying for.
- Check you can travel to the biometric enrolment location in the country you are in (if you cannot you will have to travel to another country).
- You will not need a new CAS but you should be able to provide your Oxford Brookes Attendance Letter.
- You can apply for a replacement BRP card when you return to the UK. You must do this within 3 months of reporting it lost or stolen unless you have a good reason, for example you were unable to return to the UK in that time.
Read our detailed information on applying for a BRP replacement visa.
Lost or stolen passports
You should report this to the police and then contact your Embassy to find out how you can get a new passport.
If your visa for your course was in your passport (i.e. if you do not have a BRP) then you will need to apply to get your visa transferred into your new passport.
What to do if there is an error on your visa
If you think the UKVI have made an error on your visa (either on your BRP or on a visa vignette in your passport), then please contact ISAT so we can check it and tell you how to contact the UKVI to correct the error.
If the error is with the length or conditions of your BRP that you received after making a Tier 4/Student visa application in the UK then you need to email the Home Office Administration Review team: email@example.com. You must email them within 14 days of receiving your BRP.
If the error is with the length or conditions of your BRP that you received after making a Tier 4/Student visa application overseas then you will need to complete the BRP error form to correct the error free of charge. Please contact ISAT so we can check it and tell you how to complete the error form. You should report the error within 10 days of receiving your BRP.
Please refer to this guide for help with the application form.
If there are any other errors with your BRP then you will need to contact the UKVI within 10 days of receiving your BRP. Please contact ISAT so we can check it and tell you how to report the error.
If there is an error on your visa vignette in your passport (for courses of six months or less) we can ask the UKVI to correct the visa. This process is also free and takes around 5 working days. Contact us as soon as you notice the error. It is only possible to correct the error within three months of arriving in the UK, after that you would have to make a new visa application to get the correct visa.