IT support for students

1 December 2020

Someone working on a computer

Ahead of the festive period, we thought it would be helpful to provide an update on the IT support available to students, including details of how to access resources if you are away from the University.

Access to IT equipment

To request consideration for a University-supplied laptop, please contact your Student Support Coordinator (SSC).This document gives details about the SSC service and who to contact.

Access to Software

For access to software onsite where available, or offsite your first port of call is Apps Anywhere. It lets you search and save your favourites from hundreds of applications. Some software requires you to connect to the University’s virtual private network (VPN) first. These are listed under the menu “Categories>VPN required”. IT Services has produced an article which gives instructions on how to connect to the University VPN.

If you are not sure how to access a particular software title, we recommend you contact your module leader for additional advice. If Apps Anywhere fails to launch a particular title, we recommend you report the issue to IT Services’ Servicedesk via service.brookes.ac.uk or by calling 01865 483311. Please note that Servicedesk will close at 5.00pm on Wednesday 23 December and re-open from 8.30am on Monday 4 January. Any issues logged on the web portal over this period will be picked up from Monday 4 January.

Use with an Apple computer

Apple computers can still connect to Apps Anywhere but it will present a smaller list of Apple compatible software for you to run. If you know of free Apple compatible software that should be made available in Apps Anywhere, please speak to your tutor or module leader who might be able to arrange it.

Some PC software, mainly used by Faculty of Technology, Design and Environment students, is available on an Apple computer in Apps Anywhere.

It is also possible to install Windows on an Apple computer - this article explains the options. This method will potentially open up all the Apps Anywhere software just as if you were using a Windows computer.

Remote desktop service for School of Arts students

The School of Arts has a booking system for students to book time to remote into their Media Computers to use software including AVID MediaComposer. IT Services will also be introducing a service soon which will allow remote access to selected Apple computers in the School of Arts. School of Arts students will be notified about this in due course.

Licenses for software

IT Services has license monitoring software in place to tell us about software usage and warn when licenses are unavailable. In addition to this, regular reviews take place with academic staff to ensure that an appropriate number of licenses are available for students to use. There can be changes in levels of demand throughout the academic year and there is sometimes a need to wait until a license becomes available.

If you have specific queries related to access to licences, it is recommended to contact your tutor or module leader who will be able to look into the possibility of buying additional licenses or recommend alternative courses of action.

Access to library resources e.g. Journals, e-books and databases

The Library decides which licences to purchase for the various online publications. There is a team at help-libraryresources@brookes.ac.uk that can respond to queries. All resources can be accessed via the library webpages.

Wi-fi in Halls

Brookes is continually improving the availability of wi-fi in University managed accommodation by adding additional wireless access points where coverage has been identified as an issue. If you have an issue with wi-fi in University managed accommodation it is recommended you report the issue in ServiceNow using this form.