Planned essential IT network maintenance - 28 & 29 May

11 May 2022 (updated 27 May)

A laptop screen showing data charts

We are sorry for the disruption that some students experienced on Thursday 5 May during the unplanned network outage. 

The planned essential maintenance on the University IT network on 28 May is part of IT Services' ongoing improvement works and will reduce the likelihood of it happening again. This core network maintenance is to ensure the long-term security and stability of our systems.

During the maintenance, you may not be able to access some University network services such as Gmail and Moodle. 

Starting at 8.00pm on Saturday 28 May, the work will continue overnight with mop-up activities and testing taking place throughout Sunday 29 May. The complexities of this maintenance means that disruption may continue throughout Monday 30 May.

In addition buildings on all campuses will be closed from 8.00pm on 28 May. The Brookes Centre for Sport in Headington will be closed from 7.00pm on 28 May. Buildings will remain closed until all necessary safety systems are back online; it is hoped that this will be from 8.00am on 29 May but it may be later. 

Maintenance timeline:

  • 28 May - 8.00pm onwards and throughout the night: network disruption for most campus services
  • 8.00pm on 28 May to 29 May - buildings on all campuses will be closed including Brookes Centre for Sport in Headington. Buildings will remain closed until all necessary safety systems are back online; it is hoped that this will be from 8.00am on 29 May but it may be later.
  • 29 May - all day: high likelihood of continued disruption
  • 30 May - all day: "at risk" period where disruption could continue.

Therefore between 8.00pm on 28 May and 30 May, network services (such as Moodle, Turnitin, VPN etc) will be at risk of disruption. Gmail and G Suite will only be affected if you are accessing them via a University network on campus or in halls.

The Security contact number from 8.00pm on 28 May until 29 May will be: 01865 488999


If you have any questions at this stage please contact IT Services (service.brookes.ac.uk).

Colleagues in IT Services extend their thanks for your patience and understanding with this work.