Student Services: here to support you

8 March 2022

A member of staff talking to a student

Student Services encompasses lots of the teams that you may already be familiar with at Oxford Brookes and some that may be new to you.

We’re here to help you reach your academic potential while you’re at university. We have listened to your feedback that said 36% of students weren’t aware of the support available to them and we have reorganised our teams so that they work better together and support students better as a result.

Our teams consist of a variety of people who are available to support students during their time at Brookes. Some offer what you might traditionally think of as ‘wellbeing’ support, others can help with your writing skill. There is lots of support for different groups of students such as international, LGBTQ+, mature, estranged or care-experienced, or for those who have a specific learning or a physical disability. Sometimes you might need support from one of these teams, sometimes you might need support from multiple teams.

Previously we were 16 different teams. We are now five clearly defined areas 

Student Services structure diagram

Within Student Services are:

  • Careers
  • Centre for Academic Development
  • Inclusive Support Service (Assistive Technology, Disabled Students’ Allowances Advice, Inclusive Support (previously known as Dyslexia SpLD and Disability), Non-Medical Help Mentoring, Non-Medical Help Tutoring)
  • Mental Health and Wellbeing Support Service (Counselling, Chaplaincy, Student Welfare, Mental Health Advice)
  • Student Life (Financial Aid, International Student Advice Team, Student Central Advice Team, Transitions and Engagement)

If you’re already using our services, you will still be in contact with the same people. If you need support from another team, we’ll now be able to make that a smoother transition than we did before.

We are committed to ensuring that you have the highest quality services to support you. Enabling students is central to the recent changes and we want to make it easier for you to engage with us.

For those of you who weren’t aware of the services we offer, our new structure will clarify the range of support services available to you, regardless of where you are in your academic journey. If you need specialist support that we can’t provide then we’ll transfer you to our trusted partners, with your consent, or signpost other organisations who can help.

How to get support

If you feel that you need support from any of our services please do contact us.

Remember that your Academic Advisor and Student Support Coordinators are also available for faculty-specific support.

Find the contact details for the Student Services teams, along with other support services from across Brookes. We’re busy updating our webpages to make it easier for you to find the people or the information you need and to reflect our restructure and these will be published ready for the 2022/23 academic year.