Submission of Complaints and Appeals Form | As early as possible, but within two months of the incident or omission | Student |
Acknowledgement of receipt of Complaints and Appeals Form | 5 working days from Submission of Complaints and Appeals Form | Student Investigation and Resolution Team |
Student Investigation and Resolution Team member admissibility outcome response | 10 working days from Submission of Complaints and Appeals Form | Student Investigation and Resolution Team |
Student Request Review of admissibility decision | 10 working days from Response Letter | Student |
Acknowledgement of Review Request | 10 working days from Student Request | Student Investigation and Resolution Team |
Response to Review Request | 20 working days from Student Request | Independent SIRT member |
Level 1 Response | 20 working days from referral to Level 1 | Student Investigation and Resolution Team |
Student Request Progress to Level 2 | 10 working days from Level 1 Response letter | Student |
Response to Level 2 request | 5 working days from Level 2 Request | Student Investigation and Resolution Team |
Level 2 Response | 20 working days from referral to Level 2 | Student Investigation and Resolution Team |
Suspension of Procedure | | SIRT member |