Arrange an assessment

  • We offer a range of counselling options including individual counselling, online counselling and group counselling. 

    Please complete our registration form to register with the service. This is quick and easy to do, and gives us your contact details and other relevant information.

    How to register

    To register for the service, please complete the online registration form. If you are having difficulty with the form, need help completing it or would prefer a copy by email, please contact the Wellbeing reception desk. Email or telephone 01865 484650 (external) or 4650 (internal).  

    Complete the registration form online »

    There is a space on the registration form to tell us if you need special arrangements, such as particular access needs, an interpreter because of hearing impairment, or if you prefer a male or female counsellor.

    We aim to process the information on your registration form as quickly as possible and will email you a response within 5 working days.

    Swindon Campus

    Counselling for Swindon-based students is provided through a contract that the University has with NHS Staff Support Services.  

    They are based in Wroughton, just south of the town and M4, and their phone number is 01793 815279. They provide a range of services including personal support, counselling, stress management, etc.

    Any student can self-refer and they will triage, either in person or over the phone in order to establish the best way forward.

    Some common questions

  • Once your registration form has been submitted, it will processed by a member of the Counselling team.

    Depending on your assessed needs, you will then be offered a triage assessment appointment (either face-to-face of by telephone) which will be an opportunity for us to discuss your needs with you and arrange psychological support appropriate to your current situation. You may be asked to complete an online clinical measures prior to your triage assessment appointment. These measures together with your registration form will inform the triage assessment/discussion.

    We aim to contact you by email within 2 to  5 working days of receiving your online registration form. We will use your Brookes email address for all contact so please ensure that you check your inbox on a regular basis for communication about your registration with the service. If you do not reply to our email contact within 48 hours, we may assume you no longer wish to use our services and close your file.

    If you have not heard from us within 5 working days of registration, please contact the Wellbeing reception team on or telephone us on 01865 (48)4650.

    If you need to speak to someone urgently, please make this clear on your registration form. Counselling is not an emergency service. We will book you an appointment as soon as we can, and will give you information on seeking urgent help in the meanwhile.

    Please try and make yourself available for the time and date offered whenever possible as requesting a different time or date may delay accessing the support you require.

    If the date and time offered for your triage assessment appointment are not suitable, it is very important to let us know as soon as you can, so that we can offer the time to another student.

    Once we are notified of your request to change the appointment we will ask you to confirm your availability, for the next appointment. If we do not hear from you within 48 hours, we may close your file. 

    As our initial appointments are usually booked two weeks in advance it is important to provide us with a range of possible dates and times for several weeks into the future.

    Once you have confirmed your availability, we will arrange one further appointment in accordance with your stated availability. Due to the high demand for initial appointments, we will usually be unable to rearrange this second appointment and may signpost you to external services to better suit your needs. 

    If you are offered face-to-face sessions, you can have up to 6 appointments with a counsellor in the academic year. Please note that if you miss an appointment without letting us know, or cancel your appointment with less than 24 hours notice this will count as one of the 6 appointments. The number of counselling sessions will not normally be extended.

    The Samaritans operate a 24-hour telephone listening service on 116 123. You can also contact them by email:

    If you have questions about emailing the Samaritans, including how to email anonymously, see their email information page.

    If you need help urgently in an emergency, it may be best to contact your doctor.