Once your registration form has been submitted, it will processed by a member of the Counselling team. Depending on your assessed needs, you will then be offered a triage assessment appointment (either face-to-face of by telephone) which will be an opportunity for us to discuss your needs with you and arrange psychological support appropriate to your current situation. You may be asked to complete an online clinical measures prior to your triage assessment appointment. These measures together with your registration form will inform the triage assessment/discussion. We aim to contact you by email within 2 to 5 working days of receiving your online registration form. We will use your Brookes email address for all contact so please ensure that you check your inbox on a regular basis for communication about your registration with the service. If you do not reply to our email contact within 48 hours, we may assume you no longer wish to use our services. If you have not heard from us within 5 working days of registration, please contact the Wellbeing reception team on firstname.lastname@example.org or telephone us on 01865 (48)4650. If you need to speak to someone urgently, please make this clear on your registration form. Counselling is not an emergency service. We will book you an appointment as soon as we can, and will give you information on seeking urgent help in the meanwhile.