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Please note all of our telephone triage and face to face appointments are now fully booked up to the point at which the University closes for the Semester break (24/12/2019). If you are available for a telephone triage when you are at home during the Semester break or you are remaining in Oxford during the Semester break feel free to register. If you are not available to be contacted during the Semester break and you are not returning to Brookes before the beginning of the Semester please register a week before you return. In the meantime you may wish to consider other sources of support including TalkingSpace
Tailored support is available to all enrolled Brookes students – of whatever age, gender, religion and beliefs, nationality, ethnic origin, gender identity and sexual orientation.
Our aim is to provide you with the support that we think best suits your needs and is most readily available. To help us do this, we operate a triage ‘assessment of needs’ system, where you may be asked to complete online clinical measures. This helps us assess your needs.
You register for support by completing an online registration form.
This is the first step in the system. The information you give us helps us identify which sort of support will be most suitable for you. If there are any problems accessing the registration form please contact us using email@example.com or telephone the reception desk on 01865 484659 (office hours)
If you have already registered during this academic year you do not need to register again. To request further tailored support, email firstname.lastname@example.org.
The online registeration form is not monitored 24/7 and will not be accessed by Brookes staff from the 24th December 2019 to the 1st January 2020 (when the University is Closed)
If you are in crisis during this period and need immediate help please contact your GP on 111, or call the Samaritians on 116 123 or if you or another person's safety is at immediate risk call 999.
Online registration form »
We offer a variety of support, talks, groups, onward referral, short-term counselling (up to a maximum of 6 sessions), a comprehensive library of online self-help materials, as well as links to other organisations. If it is assessed these support options are not suited to your needs, we will explore other options with you. There is usually a waiting time for one-to-one counselling and you may be able to access a different option more quickly.
When we receive your registration form, we aim to contact you by email within 5 working days to arrange your completion of the online clinical measures, once you have completed these, we will assess the measures and contact you again by email to arrange the next stage. This may be a telephone triage assessment appointment or a face-to-face assessment appointment.
We give priority to students who have severe, complex or urgent needs.
We are open in semester and vacation times. See our opening hours for more information.
See our FAQs for more information »
Counselling for Swindon-based students is provided through a contract that the University has with NHS Staff Support Services.
They are based in Wroughton, just south of the town and M4, and their phone number is 01793 815279. They provide a range of services including personal support, counselling, stress management, etc.
Any student can self-refer and they will triage, either in person or over the phone in order to establish the best way forward.
For more details, see Student Counselling Swindon.