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If you are concerned about a student, please refer to our new Signposting Students Guide in the first instance and follow this advice.
Signposting Students: A guide for University staff »
Contact the University Case Conference Group for advice on complex student cases which:
A member of the Case Conference Group will reply with advice on the next steps. They may suggest that you set up a Cause for Concern Group and fill in a Cause for Concern Action Log.
If a student is distressed, unwell or is asking for help – or if others are worried about them – try to listen non-judgmentally, reassure them, and gather information. You may be able to help just by listening or suggesting practical help, e.g. how to find a late-night pharmacy or how to use the Brookes Union safer taxi travel scheme in order to get home.
You are not expected to offer professional help, but you may need to decide on what action to take. Follow the 5 basic steps:
Emergency? Need help now? »
If the student feels that they need help at that moment but there is no immediate danger, you could suggest the following resources:
The caller is asked questions to determine the nature of the problem. The 111 team will coordinate a response from a duty doctor or the police if necessary, or recommend further action.
The 101 team will gather information and identify appropriate action – this might involve contacting medical services, or arranging for a welfare call. As part of the Street Triage Service, a Community Psychiatric Nurse may accompany police officers if a student is experiencing mental health difficulties.
Someone to listen 24 hours a day, 365 days a year.
Tel: 116 123 (Freephone)
A listening, support and information service run by students for students.
Tel: 01865 270 270
Remind the student that they can contact:
Would you like to feel more confident when supporting students in distress? This e-learning package consists of six easy-to-follow, 20-minute sessions including:
For students experiencing depression, anxiety, homesickness or low self-esteem, that first conversation can make all the difference.
To find out more and access the sessions, visit Free Mental Health e-Learning.