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If you are concerned about a student, contact Wellbeing. We won’t be able to share information without the student’s consent, but we can provide guidance about how to deal with the situation and information about how to refer a student to our services.
Contact the University Case Conference Group for advice on complex student cases which:
A member of the Case Conference Group will reply with advice on the next steps. They may suggest that you set up a Cause for Concern Group and fill in a Cause for Concern Action Log.
If a student is distressed, unwell or is asking for help – or if others are worried about them – try to listen non-judgmentally, reassure them, and gather information. You may be able to help just by listening or suggesting practical help, e.g. how to find a late-night pharmacy or how to contact Brookes Union Safety Bus in order to get home (tel: 07714 445 050).
You are not expected to offer professional help, but you may need to decide on what action to take. Follow the 5 basic steps:
Emergency? Need help now? »
If the student feels that they need help at that moment but there is no immediate danger, you could suggest the following resources:
Remind the student that they can contact:
Would you like to feel more confident when supporting students in distress? This e-learning package consists of six easy-to-follow, 20-minute sessions including:
For students experiencing depression, anxiety, homesickness or low self-esteem, that first conversation can make all the difference.
To find out more and access the sessions, visit Free Mental Health E-Learning.