Appeals guidance for Level 1 & 2 Investigators

  • Please carry out appropriate investigations and consult colleagues as necessary before reaching your own conclusions. The Student Disputes Officer will give you a deadline to respond. If you are not able to respond within the timeframe, you should inform the Student Disputes Officer, before the deadline and in writing, of the reasons for the delay.

    You should note that if the student does not receive any response at all from you within 20 working days of when the Complaints and Appeals Form was submitted, they are entitled to refer the appeal to the next level in the procedure.

    At the conclusion of your investigation, you will have to decide a number of things:

    1. The factual findings of your investigations, ie show the student that you have considered all the issues they have raised (where appropriate) and for each of the issues that the student raised, you will need to decide whether you found them to be justified, partly justified, or not justified.
    2. If you found at least part of their appeal to be justified, any remedy that you wish to recommend (eg that an Examination Committee allows them to re-submit a piece of work as if for the first time, or that the Faculty waive some proportion of their fees, past or future). Please check with the appropriate teams that the recommendations you are suggesting are possible.
    3. Any recommendations that you wish to make to prevent similar appeals arising in the future, either relating to procedures or practices within your Faculty or to those within another Faculty, eg updating the wording in a module handbook.

    Possible outcome for the student

    • Justified, Partly Justified, Not Justified  
    • Resolutions if appropriate - extra assessments, uncapped resit, apology, alternative assessments

    Some of these resolutions will be dependant on the nature of the course/timings etc, so please speak with the examination chair if you have any questions or you are dealing with a complex case.

    Exclusions: Impossible outcome for the student?

    • Extra marks cannot be given (Appeal)  
    • We cannot say students have passed learning outcomes when they have not.


    Check with appropriate colleagues to confirm whether your recommendation is possible.

    While the details of what you recommend will depend on the circumstances of the specific case, find out at least informally from the relevant staff whether or not a particular recommendation for remedy is likely to be manageable (e.g. will it align with any applicable external regulations, whether there is another run of the module etc) before responding to the student.

    Financial compensation 

    Check with Student Disputes Officer. 

    Before recommending either any monetary payment or a fee waiver of any kind, you should discuss the issue with the Student Disputes Officer to ensure that the specific circumstances of the case fall within the overall Office of the Adjudicator (OIA) policy for such remedies.

    Recording outcomes 

    The SDO will send any recommendations you have made to the staff you have highlighted as being responsible for carrying these out. We will keep track of all recommendations.