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If you are studying an Oxford Brookes course at one of our partner colleges and have a dispute related to your course, a service provided by the college, or if you are involved in a disciplinary case, you may need to use the University procedures.
You can contact a University Student Disputes Officer for advice on firstname.lastname@example.org or by ringing 01865 484203.
If you are dissatisfied with an element of
your course or a service provided by the college, you must use the college's
complaint procedure initially. You should be able to find this on the college
website, or by speaking to a member of staff. If you have been through all
stages of the college complaint procedure you will get a Completion of
If you are still not satisfied with the
outcome, you may either escalate it to the OIA (Office of the Independent
Adjudicator for Higher Education) or go through the Oxford Brookes University
Complaint Procedure, depending on the nature of your complaint.
Complaints regarding services or facilities
at the college may be suitable for escalation to the OIA, whereas complaints about
the course are more suitable for the Oxford Brookes University Complaints Procedure. If you are unsure of where to progress your complaint, please
contact the Oxford Brookes University Student Disputes Officer to discuss.
Please see below for the OIA and Oxford Brookes procedures.
You may be able to apply for a review of the decisions made, to the Office of the Independent Adjudicator (OIA) providing that the complaint you take to the OIA is eligible under its rules. Should you decide to make a complaint to the OIA, your OIA complaint form must be received by the OIA within 12 months of the date of the completion of procedures letter from the college.
The OIA’s leaflet, An Introduction to the OIA for Students, can be downloaded from their website. Guidance on submitting a complaint to the OIA and the OIA Online Complaint Form can also be found on the OIA’s website.
You can send a request to use the University Complaint Procedure. In these cases, you could be eligible to enter at Level 2 of the procedure. Please refer to the Collaborative Provision Flow Diagram (PDF).
You should write to the Student Disputes Officer and demonstrate:
You also need to send all the documentation from the college complaint as evidence. You cannot use the University complaints procedure if you have not completed the college process, so please make sure that you show the final letter from the college. Alternatively, you may demonstrate that you were not given the option to progress through the complaints procedure.
A conduct case may involve academic work or
inappropriate behaviour towards other people and/or facilities.
Your college should have their own conduct
procedures, so please make yourself familiar with these. You should be able to
find them on the college website, or by speaking to a member of staff. If you
are concerned about another student breaching regulations or acting
inappropriately, please let a member of staff at your college know immediately.
If you are unsure of whether you should use the college or the Oxford Brookes University procedures, or simply want to find out more information, please feel free to contact the Student Disputes Team at Oxford Brookes.