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Oxford Brookes University aims to provide the highest quality services and facilities to all of its students. We hope you find that this happens throughout your time at University. However, if there are areas which concern you, or you wish to complain about an incident, let us know as soon as possible.
If you can informally talk to the person (or those in charge of the provision) involved, then please do so. If you cannot do this, you may need to raise a complaint. Please see guidance and speak to a staff member about how to do this.
It is easier to investigate a complaint soon after the event has occurred. Though we realise it may not be possible to raise a complaint immediately, the University expects students to submit any complaints that they have within two months of the event. The University will not normally consider complaints made after this, unless there is a good reason (with evidence to support this) for the delay.
If you need any further advice on how the procedure works, you should contact:
If a complaint alleges harassment and/or bullying by one or more members of staff, the provisions of the Policy and Procedure on Harassment and Bullying (PDF) shall apply (with the complainant having the same rights as an aggrieved member of staff under that policy). The Student Complaint Procedure does not cover matters relating to conduct.
Oxford Brookes does not allow vexatious or frivolous complaints or appeals. This means submissions will not be accepted if they are deemed to be:
For advice about writing your complaint or appeal, please speak to Brookes Union Advice Service.
Examples of suitable submissions from students »