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We support new and continuing students in applying for their university accommodation. We offer accommodation in our halls of residences and manage a head lease scheme of student houses.
We also provide support to residents in university accommodation who encounter problems or difficulties, and can provide advice on most accommodation issues.
We adhere to the following customer promise:
"We are committed to providing a professional and friendly service that invests in your future."
We do this by:
Oxford Brookes University recognises the importance of providing a good and consistent level of customer service. For this reason, the following set of Customer Service Standards have been adopted and implemented.
Halls out of office hours
Oxford Brookes University's Halls of Residence and Accommodation Services comply with the UUK Code of Practice. Further information on the code can be found on the Universities UK website.
Oxford Brookes University and our third party residence providers, Unite Students Ltd, CRM Students Ltd, A2Dominion and Host, will process data in order to arrange accommodation contracts. The data controller is Oxford Brookes University. We hold nomination agreements with the third party providers so that students can be nominated to stay inside their student residences. We will pass on necessary information to these providers, as detailed in our Privacy Notice.
Lloyd Building Headington Campus
+44 (0)345 193 2425
9.00am to 4.30pm Monday - Friday