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haven’t received your Student Maintenance Loan / Grant yet, please read through the topics below:
Perhaps your loan application hasn't been completely processed yet - did you miss the
Student Loans Company (Student Finance) application deadline?
Remember that your loan won't be released to enrolled students by the SLC
until the first day of the semester.
This will be stated on your loan award letter. You can check this
via your Student Loans Company (SLC) (Student Finance) portal
which will have details of the loan payment dates,
(b) by calling the Student Loans Company (see section 7). When phoning please have your Customer Reference Number and password to hand.
If you have applied on time for the SLC (Student Finance) application deadline, you should get your first student maintenance loan instalment within 5 working days of completing your enrolment at Oxford Brookes – see (3) below.
If you want to make sure your SLC (Student Finance) application is correct, do contact the
Brookes Union Advice Service - located in the John Henry Brookes building, Headington campus.
If you need help, contact your
Student Support Co-ordinator
If you’ve applied for a Tuition Fee loan then the SLC (Student Finance) will pay your tuition fees
direct to the University
after the loan is approved and when you've started studying.
If there's a delay in your loan application being approved, you should contact Brookes Student Finance:
Tel: 01865 483940
The SLC (Student Finance) will pay your maintenance loan direct to you. This is for living costs including rent.
If you’re living in
and the delay in your funding means that you can’t pay the first instalment of your accommodation, you need to contact Brookes Student Finance at
or on 01865 483866.
If you’re living in accommodation managed by an external provider – a
or private landlord/letting agent – you should speak to the provider to explain the funding delay and reach an arrangement about delaying payment until you've received your loan.
Remember that the maintenance loan, which pays for day-to-day living expenses like rent, bills, food and books, is based on your household income. It’s likely that you, your parents, family or partner have to submit evidence to verify
this. If the evidence isn’t submitted, you’ll only get the minimum maintenance loan. If you’re late submitting evidence, it will cause delays.
Check your application status via your
SLC (Student Finance) portal
or call the SLC (Student Finance) to see if there’s a problem. Phone numbers are below (section 7). You’ll need your Customer Reference number and password to hand.
If you do need to call the SLC (Student Finance) to sort your situation out, these are the numbers. It can be difficult to get through due to the high volume of calls in September/October. Try early morning or later in the day to
increase your chances.
When dealing with your loan application, please remember:
busy times, it can take up to 6 weeks for the SLC (Student Finance) to reassess
Remember to ask for help if you need it! There are lots of people at
University who can advise you: